Christopher C. Miller, M.Ed.
St. Louis,MO
Summary
Dynamic and results-driven educational leader with over 9 years of experience as an educator. Proven expertise in student behavior management, academic support, and community engagement. Adept at creating and implementing comprehensive programs that enhance student well-being and academic success. Demonstrated ability to foster a positive school culture through effective communication, collaboration, and leadership. Committed to promoting equity, inclusion, and excellence in education. Holds a Master's degree in Educational Leadership and possesses a deep understanding of current educational practices and policies. Skilled in conflict resolution, restorative practices, and professional development for staff.
Overview
10
10
years of professional experience
Work History
Dean of Students
Confluence Preparatory Academy
08.2022 - Current
- Administers a program of student discipline and interacts with students to encourage positive performance.
- Manages all suspension protocols, including the alternative education department.
- Provides general supervision to students; such as, arrival, dismissal, detention, school trips, advisory, tutoring, extra-curricular activities and/or other school programs as needed.
- Develops and effectively implements support plans for students most in need.
- Maintains effective working relationship with staff, students, parents and community.
- Inspects and observes activities on Confluence property and during school activities, as possible, for correct safety procedures and to correct any unsafe practices and conditions immediately if injury may be imminent and to report all other potential safety hazards to their supervisors.
- Requires all building staff to observe Confluence school property and Confluence school activities for correct safety procedures and to require correction of any unsafe conditions and practices immediately if injury is imminent and to report all other potential hazards to supervisors.
- Works with teachers and other support personnel to develop and maintain a program of safe conditions and procedures to provide for the welfare of the students, faculty and support personnel and to avoid costly litigation which may result from unsafe conditions and practices.
Campus Operations Director
Claim Academy
01.2022 - 08.2022
- The “face” of primary point-of-contact for the campus while collaborating with multiple cross-functional departments and stakeholders to ensure smooth campus operations.
- Clearly communicated, coached, and hold campus instructional staff accountable to program delivery
approaches, best practices, positive student sentiment, strong academic results, and successful
job placement. - Identified staffing needs, adjusted when appropriate to reflect student enrollment and program
needs. - Served as the primary hiring manager, interviewed and evaluated candidates and facilitated the
training and on-boarded new staff. - Provided leadership to professional staff for the development, implementation, and evaluation of
curriculum content, delivery, and planning. - Coordinated assessments and effectiveness of the educational programs.
- Directed and coordinated a continuing program of staff development to strengthen personnel
performance. - Ensured student expectations are accurate, builds positivity, and guide students in recognizing
challenges/bumps as opportunities for growth. - Maintained accurate, deep, real-time data on student technical and non-technical performance,
working with other members of the instruction team as required. - Supported staff responses to concerns about student progress; collaboratively craft and implement
developmentally appropriate and effective remedial solutions. - Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Teamed with subject matter experts in evaluation and revision of training tools in order to continually improve learning platforms.
- Developed assessments and user polls to evaluate course effectiveness, altering content and delivery to achieve student learning goals.
- Negotiated contracts and delivery plans with vendors.
Academic Manager
Management & Training Corporation, St. Louis Jobs Corps
04.2019 - 02.2021
- Developed the Distance Learning model for center that received Regional approval to be implemented at other Centers across the nation.
- Created partnership with Saint Louis Public Schools and St. Louis Job Corps to ensure students could obtain their HiSET (GED) for free while receiving quality technical skills training.
- Enhanced the culture of student learning by applying educational strategies for engagement and explicit instruction.
- Managed a monthly departmental budget to ensure quality supplies, materials, etc.
- Developed processes that allowed transparent communication and policies across multiple departments.
- Planned, coordinated and managed the administrative and programmatic activities of the Academic department
- Managed 19 academic instructors, 1 testing coordinator, 1 scheduler, and 3 Career Preparation Phase instructors in the department to ensure full compliance regarding teaching strategies and classroom management.
- Enhanced the Ordinary Separation Rate process by 73% and established cross-departmental effectiveness for the student life cycle.
- Facilitated weekly meetings with staff members to review center goals, outcomes, expectations as well as new center initiatives.
- Assisted in the preparation of the departmental budget, monitor and control expenditures.
- Ensured that appropriate and timely student schedule changes are submitted for accountability and compliance with maximum benefits scheduling.
- Monitored and assisted with the student accountability system as it relates to Academic standards, integrity, and training.
- Created a quality process from the Career Preparation Planning Phase through the Career Development Phase that has enhanced our 90-day retention.
- Ensured all staff members receive the necessary training for their position to include teaching strategies, classroom methodology, and interactive teaching
- Designed scholarship opportunities for area students and ensure all academic curriculum are updated per compliance regulations.
- Surpassed monthly goal of receiving 18 High School Diplomas thru Penn Foster Online Program.
- Enhanced the Evening Weekend Studies Program drastically by developing curriculums.
- Created curriculums and lesson plans in the subjects of math, reading, social studies, science, and driver’s education for Academic Department and mastered subject content in for instructors
- Effectively prepared students with a holistic approach regarding soft skills, academic purpose, goal-setting, and trade completion.
Post-Secondary Access & Success Program Manager
Wyman Center - Teen Leadership Program
09.2016 - 03.2019
- Actively facilitated the creation of a “college-going culture” through management of the Leadership Classes 3 and 4 programs (Juniors & Seniors), intentional integration of best practices college access programming, and collaborative efforts with other area college access providers.
- Managed the program and summer staff, including recruiting, interviewing, selecting, supervising and evaluating staff performance; and utilizing performance improvement and/or corrective action processes when appropriate in collaboration with Human Resources Department.
- Maintained a continued contact system for Leadership Class 3 & 4 youth, including quarterly high school visits to track college application benchmarks, with a focus on 90% retention per class.
- Disseminated scholarship opportunities and information to youth, and actively promotes/supports their application for the same.
- Maintained healthy and appropriate relationships with teens, focusing on safety, support, interaction, and engagement.
- Oversaw logistical operations for College Immersion Program as well as Regional College Tour programming, including documenting program operations; recording youth incidents; monitoring program expenses with established budget parameters; purchasing, maintaining, and tracking inventories of program supplies; providing service learning opportunities.
- Managed program and staff, including recruiting, interviewing, training, selecting and evaluating staff performance.
- Managed relationships with external Wyman college access partners and colleges and universities to leverage college and career programming for high school juniors and seniors.
- Utilized data to improve program outcomes and processes as well as provide referrals based on needs mentioned by teens Class of 2017 - 100% H.S. Graduation, 95% enrollment into post-secondary institution or training program Class of 2018 – 100% H.S Graduation, 100% enrollment into post- secondary institution or training program.
- Coordinated and facilitated college prep seminars including ACT Prep, FAFSA Workshops, and Strength Finder Development courses.
- Maintained a continued contact system for program participants, including quarterly high school visits to track college application benchmarks, with a focus on a 90% retention per class.
- Managed relationships with external Wyman college access partners and colleges and universities to leverage college and career programming for teens.
Director of Admissions and Enrollment
Vatterott College
02.2016 - 08.2016
- Managed a staff of 6 team members to surpass monthly goals of program admissions
- Served as instructor as monthly Foundation Courses
- Recruited qualified applicants for admission to the school in accordance with state and federal accreditation and company policies and regulations, consistent with the highest ethical standards
- Conducted a high quantity of prospect phone contacts to secure appointments and interview activity, and conduct follow-up activity with unresolved interviewees and future class applicants
- Train and develop enrollment team on procedures and compliance policies
- Accurately and completely explained educational programs, expected outcomes, student’s services, and financial consideration to students, parents, and educators
- Managed inquiries to achieve prompt contact and performance activity weekly goals; utilize approved recruitment policies/formats; make prompt and effective contact with inquiries and redirect unqualified candidates based upon incompatible career goals
- Implemented a Student Ambassador program with a leadership development focus
- Surpassed monthly goal in terms of monthly admissions metrics.
Director of Admissions/Enrollment
Brown Mackie College
01.2015 - 10.2015
- Developed and executed recruitment and retention strategies to fill positions in the St
- Louis City, County, and Jefferson County
- Facilitated the full-cycle recruitment process from start to finish, following the procedures as identified under the policy
- Served as instructor for monthly Foundation Courses
- Utilized a variety of recruitment resources using different sourcing techniques including Boolean searches, databases, websites, social media, LinkedIn, Career Builder, Indeed, Monster and networking events to attract qualified candidates
- Create reports to track efficiency
- Provided professional consultation and support to management and employees in all generalist areas through a collaborative partnership with corporate support and members of Compliance, Employment
- Relations, Labor Relations, and Legal Departments
- Provided weekly status reports to an Executive leadership teams on a weekly basis through Excel reports, and monthly tracking on recruiting updates and trends.
Assistant Director of Admissions/Enrollment
Brown Mackie College
06.2014 - 01.2015
- Recruited qualified applicants for admission to the school in accordance with state and federal accreditation and company policies and regulations, consistent with the highest ethical standards
- Conducted a high quantity of prospect phone contacts to secure appointments and interview activity, and conduct follow-up activity with unresolved interviewees and future class applicants
- Accurately and completely explained educational programs, expected outcomes, student’s services, and financial consideration to students, parents, and educators
- Managed inquiries to achieve prompt contact and performance activity weekly goals; utilize approved recruitment policies/formats; make prompt and effective contact with inquiries and redirect unqualified candidates based upon incompatible career goals
- Implemented a Student Ambassador program with a leadership development focus
- Surpassed monthly goal in terms of monthly admissions metrics
Education
Masters of Education - Education Administration
Lindenwood University
St. Charles, MO05.2018
Bachelor of Science - Urban Affairs - Education & Community Relations
Harris-Stowe State University
St. Louis, MO05.2014
Skills
- Youth Development Expert- Curriculum & Lesson Plan Expert - At-Risk Youth & First Generation Student Advocate
- Safeguarding Our Youth (SOY) Trained - Young Alumni Leader Under 40 Recipient, HSSU - Youth & Adult
- Leadership Development Trainer - Young Nonprofit Professionals Network, St Louis ~ Alpha Phi Alpha Fraternity
- Incorporated - Nationally Certified Admissions Officer - Incident Command System (ICS) 100 for Higher Education
- Certified by FEMA - Microsoft Office Proficient - 49WPM - Conflict Resolution Skills - Organization Skills -
- Leadership Development Skills - Research Design & Statistical Analysis Experience - Supervisory Experience -
- National Society of Leadership and Success Charter Member - Alumni Board Member - Certified Leadership
- Coordinator - Leadership & Management
- Decision Making
- Performance Assessment
- Policy Development and Enforcement
- Department Oversight
- Recruitment and Hiring
- Mathematical Calculation and Reasoning
- Team Leadership
- Quality Assurance
- Budget Control
- Focus and Follow-Through
- Verbal and Written Communication
- Employee Motivation
- Administrative Management
- Problem Anticipation and Resolution
- Staff Scheduling
- Originality and Creativity
- Program Optimization
- Calendar Management
- Materials Planning and Logistics
- Money Handling
- Orientation Sessions
- Training Needs Analysis
- Management Staff Collaboration
- Detail-Oriented
- Public Speaking
Affiliations
Alpha Phi Alpha Fraternity, Inc.
Ignite Liberatory Academy - Founding Board Member
Timeline
Dean of Students
Confluence Preparatory Academy
08.2022 - Current
Campus Operations Director
Claim Academy
01.2022 - 08.2022
Academic Manager
Management & Training Corporation, St. Louis Jobs Corps
04.2019 - 02.2021
Post-Secondary Access & Success Program Manager
Wyman Center - Teen Leadership Program
09.2016 - 03.2019
Director of Admissions and Enrollment
Vatterott College
02.2016 - 08.2016
Director of Admissions/Enrollment
Brown Mackie College
01.2015 - 10.2015
Assistant Director of Admissions/Enrollment
Brown Mackie College
06.2014 - 01.2015
Masters of Education - Education Administration
Lindenwood University
Bachelor of Science - Urban Affairs - Education & Community Relations
Harris-Stowe State University
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