Christopher Moore Ramos
Bronx,NY
Summary
Dedicated Dining Room Manager committed to organization and high standards of customer service. Adept at interpersonal communication and professionalism with extensive knowledge of fine dining. Successful at training a best-in-class front of house staff.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Food & Beverage Manager
Larchmont Yacht Club
Larchmont, NY
05.2021 - Current
- Managed opening and closing shift kitchen tasks.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Prepared food orders to support waitstaff and other team members.
- Trained and assisted new kitchen staff members.
- Suggested actionable improvements to streamline training procedures.
- Identified inefficiencies leading to improved productivity.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Practiced proper safety and sanitation standards.
Assistant Director of Dining Services
Five Star Senior Living
Yonkers, NY
04.2011 - 05.2021
- Took special reservations and planned restaurant accommodations with kitchen and front of house staff
- Led planning, set up and takedown for special events
- Greeted guests, sat at tables and brought orders to assist front of house staff
- Designed overall floorplans and coordinated modifications for events and special reservations
- Implemented training program for front of house staff to ensure high standards of customer service in compliance with company guidelines
- Recruited top-notch employees for Server and Lead Server positions
- Managed employees throughout preparation and service of over 300 meals per day
- Investigated and integrated enhanced service and team management strategies to boost customer satisfaction
- Hired and managed all front of house staff
- Set schedules for 35 staff by planning and designating shifts and hours
- Motivated staff to perform at peak efficiency and quality
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
Lead Server
Barnes & Noble
New York City, NY
11.2015 - 03.2017
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations
- Kept register accurate through correct billing, payment processing and cash management practices
- Learned every menu preparation and numerous off-label drinks to meet all customer needs
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every 2 hours
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins
- Created over 60 drinks in average shifts with consistently positive customer satisfaction scores
- Maintained regular and consistent attendance and punctuality
- Educated staff by sharing knowledge and expertise of coffees, teas and merchandise
- Educated coworkers and customers about new products
Education
Bachelor of Arts - Communications
College of Mount Saint Vincent
The Bronx, NY05.2014
Skills
- Catering understanding
- Fine dining expertise
- Closing reports expert
- Workflow planning
- Kitchen staff coordination
- Food plating and presentation
- Conflict resolution
- Recipes and menu planning
- Recruitment
- Strategic planning
- Safe food handling
- Cleanliness
- Scheduling
- Budgeting
Certification
- SafeServ certification: Food Handling
- TIPS for Seniors
- Heimlich Maneuver Trained
Timeline
Food & Beverage Manager
Larchmont Yacht Club
05.2021 - Current
Lead Server
Barnes & Noble
11.2015 - 03.2017
Assistant Director of Dining Services
Five Star Senior Living
04.2011 - 05.2021
Bachelor of Arts - Communications
College of Mount Saint Vincent
- SafeServ certification: Food Handling
- TIPS for Seniors
- Heimlich Maneuver Trained
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