Christopher N. Jones

Monitored the health and well-being of clients, ensuring a safe and stable environment. Provided live-in, 24-hour care to youth from ages 3 to 13 years.
Documented behaviors, redirections, and assistance with treatment modalities. Coordinated structured routines to maintain the cleanliness of the environment, utilizing the opportunity to teach my youth group self-care and personal-care necessities. Acted as a liaison between youth, parents, and administration.

Provided supervision and direction of activities and programs for eight live-in youth. As a trusted individual with access to client financials and sensitive information, I strictly adhere to all HIPAA guidelines.
Reassured individualized support for at-risk youth, while also establishing an overall positive learning and living environment.

Effectively managing time, organizing events, booking and arranging travel if necessary, and making appropriate accommodations for individual youth, as well as groups.

• Actively participated in case conferences and other meetings related to client care planning.
• Educated families on available resources in the community that can assist them in meeting their needs.
• Monitored and assisted both occupational and physical therapists during treatments.
• Assisted clients with enhancing skills in areas such as job searching, interviewing, and business and personal etiquette.
• Established long-term and short-term goals for therapeutic services to encourage patient progress.
• Prepared patients for self-management and decision-making responsibilities.
• Collaborated with various healthcare professionals to plan rehabilitation programs.

• Managed partners, accounts, and client relationships.
  Worked with the owner to develop marketing strategies to implement new business ideas, and growth strategies.
  Organizing calendars, setting appointments, filing paperwork appropriately, composing emails, generating spreadsheets and reports, and tending to day-to-day inquiries via phone, email, and in person.
  Assisted in the training and certification process of healthcare professionals and facilities, along with other organizations, to ensure all staff members were compliant with the laws and regulations.
  Coordinated and initiated individualized and group interactive healthcare higher learning sessions, working directly with medical providers, childcare providers, staff, etc.
  Taking minutes for the instructor ensures accuracy and efficiency.
  Acted as the first point of contact, guaranteeing a professional, dependable, and trustworthy team member.
  Handling POS, collecting client financials via card or cash.
• Maintained accurate records of all customer interactions in the CRM system.
• Ensured compliance with industry regulations when dealing with clients.
• Presented product features and advantages to potential customers during sales meetings.
• Analyzed client data and identified opportunities for growth.
• Provided training and guidance to new Account Managers.
• Collaborated with the marketing team to develop promotional materials for clients.
• Conducted market research to identify potential customers.
• Created comprehensive reports on account performance and presented them to senior management.

Worked as a warehouse specialist in a 12,000-square-foot facility.
Operated heavy machinery to process over 150 pallets per shift.
Labeled products, organized, stocked, sorted packages, and loaded and unloaded deliveries.
Created production schedules based on orders and requisitions.
Maintained accurate data entry of records of inventory, and any other miscellaneous reports.

• Collaborated with other departments to coordinate workflow processes between teams.
• Provided guidance and direction to subordinates regarding job duties and responsibilities.
• Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
• Resolved customer complaints promptly while ensuring customer satisfaction.
• Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
• Trained new employees on company policies and procedures.