Christopher Chavez
Bentonville, AR,AR
Summary
Hospitality professional with 8+ years of experience at Olive Garden, specializing in team motivation and service excellence. Demonstrated ability to enhance guest satisfaction through personalized service and effective communication. Expertise in training staff to maintain high service standards and promote an inclusive environment, resulting in operational success and increased customer loyalty. What draws me to hospitality is its heart. The ability to make someone feel seen, welcomed, and valued, even if it is only for a short time. I'm inspired by the fast paced, ever evolving environment where no two days are the same.
Overview
10
10
years of professional experience
Work History
Hospitality/Kitchen Manager
Torchy's Taco
10.2023 - 04.2025
- Mentored new team members to promote a collaborative kitchen environment.
- Significantly improved customer service ratings through friendly and attentive interactions.
- Encouraged teamwork among employees across all establishment departments.
- Collaborated with different departments to drive operational excellence and guest satisfaction.
- Developed strong customer loyalty through consistent, personalized service delivery.
Server
Tavola Trattoria
09.2022 - 09.2023
- Delivered exceptional detail-oriented service in an upscale dinning environment.
- Provided personalized guest experience by offering expert knowledge of menu items, wine pairings, table etiquette, and anticipating guests needs.
- Built lasting relationships with regular patrons to improve customer retention.
- Adept at providing high-quality customer service, maintaining a professional demeanor, and ensuring an impeccable dinning atmosphere.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Hospitality Manager
Olive Garden
09.2015 - 09.2023
- Experienced and customer-focused hospitality manager with over 8 years of success leading restaurant operations, improving guest satisfaction, and optimizing service efficiency.
- Proven ability to manage large teams, oversees budgets, and implement innovative service strategies.
- Adept at problem solving and passionate about creating memorable guest experience.
- Ensuring all steps of service are followed from greeting the guests, seating, beverage service, accurate order taking, dinner timing, food presentation, table maintenance, dessert, check presentation, and guest departure.
- Represent the restaurants image and uphold brand standards.
Skills
- Ability to inspire and motivate staff tp provide excellent service
- Training and development of staff to maintain high standards of service
- Exceptional communication skills to handle guest inquires, complaints, and feedback
- Anticipating guests' needs and ensuring satisfaction
- Understanding and respecting the diverse backgrounds and preferences of both guests and staff
- Ensuring that service is inclusive, culturally sensitive, and accommodating to all guests
Timeline
Hospitality/Kitchen Manager
Torchy's Taco
10.2023 - 04.2025
Server
Tavola Trattoria
09.2022 - 09.2023
Hospitality Manager
Olive Garden
09.2015 - 09.2023
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