Christopher R. Reagan
Cordova,TN
Summary
Well-qualified Customer Service Professional, Team Lead/Coach, and Human Resources Coordinator with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
9
9
years of professional experience
Work History
Peer Mentor
African American Male Initiative/Georgia Gwinnett College
2021.10 - 2024.05
- Proficiently managed various college students, adolescents, and youth on different aspects of adulthood, behavioral issues, and workplace etiquette
- Proficiently organized events for large groups and presentations for officers of the AAMI organization and funders
- Reduced response times for critical incidents by optimizing communication channels between teams.
- Conducted regular check-ins with mentees to monitor progress towards achieving their goals and to address any concerns or challenges faced along the way.
Student Engagement Specialist/Operations Team Lead
Georgia Gwinnett College
2021.09 - 2024.05
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Assisted with Event planning such as setting up events, assisting vendors and guests by carrying out setup tasks, while offering comfort.
- Utilized organizational & managerial skills within an office setting by assisting with office tasks, organization of office supplies, & assisting with different departments within our organization
- Utilized organizational & managerial skills within a warehouse setting by assisting with organization of warehouse, utilizing spreadsheets to organize a supply manifest, and registered student organizations materials and event planning materials stored in the warehouse.
- Proactively identified potential risks or obstacles, while developing contingency plans to minimize disruptions to operations.
Human Resources Specialist
United States Army Reserve
2015.01 - 2024.02
- Utilized Microsoft Office programs for creating documents, memorandums, schedules, inventory management, teaching classes, and exhibiting projects
- Proficiently handled the needs of employees and clientele through tasks such as maintaining attendance and implementing essential services.
- Utilized human resource management programs and databases such as eMilpo and DEERS, to carry out duties necessary for managing soldiers
- Carried out general human resource duties such as: payroll, assigning soldiers to units, deployments, soldier leave, vacation, and health insurance for soldiers and their families
- Increased accuracy of inventory and record data by diligently verifying and reconciling discrepancies, ensuring precise recordkeeping.
Sales Associate & Assistant Manager
The Base Exchange
2018.01 - 2019.01
- Utilized proactive and customer focused work ethic to ensure the best customer service
- Worked with records management in regards to keeping records of item quantities, location of items, item information, and item accountability
- Worked with finances such as operating and precise accounting of cash registers
- Dealt with the needs of customers in a hospitable and enthusiastic manner, in order to assist with price inquires, item information, and helping customers with handling certain items
- Assisted with workplace management by maintaining hygienic and organization standards of The Base Exchange.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Sales Associate
Academy Sports
2016.08 - 2016.12
- Drove sales through overall great customer service, sales techniques, and store knowledge
- Maintained department by zoning footwear merchandise and ensured store conditions meet Academy Sports standards exceptionally
- Met the needs of customers through SKU/price lookups and general assistance
- Maintained company policies, procedures, and safety regulations effectively and consistently
- Utilized extensive knowledge of various types of footwear, such as the ability to precisely recommended footwear to customers for various activities such as running, hiking, sports and casual wear.
Loader and Customer Assistance Associate
Lowe's Home Improvement Store
2016.02 - 2016.07
- Assisted customers with all of their shopping needs by providing exceptional customer service, maintaining the Lowe’s standard of customer care
- Operated fork lift vehicle proficiently for completing loading and product movement tasks
- Utilized knowledge of inventory procedures, such as using computer terminals and scanners to keep records of item quantities, location of items in store, item information, and item accountability
- Assisted with product management such as receiving, storing items, and maintaining documentation of items that are in storage and on the store floor.
- Loaded and unloaded pallets quickly and safely, managing work load priorities.
Education
Diploma -
Columbus High School
Columbus, MS01.2013
Skills
- Proficient in Microsoft Office suite programs, such as Excel, Access, and Word
- First Aide/CPR trained
- HR policies and procedures
- Empathy Development
- Active Learning
- Critical Thinking
- Workload balancing
- Deadline Management
- Safe Equipment Operation
Activities
Vacation Bible School Activities and Youth Associate: AFB Chapel: 2007-2017
Military Service
Service Country: United States
Branch: Army Reserve
Rank: E-4
January 2015 – February 2024
Timeline
Peer Mentor
African American Male Initiative/Georgia Gwinnett College
2021.10 - 2024.05
Student Engagement Specialist/Operations Team Lead
Georgia Gwinnett College
2021.09 - 2024.05
Sales Associate & Assistant Manager
The Base Exchange
2018.01 - 2019.01
Sales Associate
Academy Sports
2016.08 - 2016.12
Loader and Customer Assistance Associate
Lowe's Home Improvement Store
2016.02 - 2016.07
Human Resources Specialist
United States Army Reserve
2015.01 - 2024.02
Diploma -
Columbus High School
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