Christopher Roan
Atlanta,GA
Summary
Strategic Revenue Operations Manager with robust background in driving revenue growth and optimizing CRM implementations to align with broader GTM strategies. Successfully led cross-functional teams to achieve significant milestones, transforming business performance. Demonstrated expertise in revenue strategy and execution.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Revenue Operations Manager
GotPhoto.com | fotograf.de
05.2024 - Current
- Revamped HubSpot CRM database infrastructure for US/CA markets, enhancing data workflows, driving new account growth, and exceeding sales targets by 308% in H1 2025 vs budget.
- Developed churn forecasting model with predictive dashboards, cutting churn by more than 30%.
- Optimized GTM strategies via funnel reviews and marketing-product alignment, speeding up deal cycles and revenue growth.
- Provided key reporting to stakeholders of all levels to ensure operational excellence
Enterprise Account Executive
CharterUP
07.2023 - 03.2024
- Drove substantial revenue growth as the top revenue generator, securing over $3,500,000 in bookings from July to December 2023
- Planned, implemented, and maintained HubSpot CRM for the Enterprise and Mid-Market sales teams, including pipeline structure, automation workflows, and reporting dashboards.
- Provided leadership with delivered and adhoc reporting of account executives’ activities pertaining to pipeline progression, funnel metrics, and sales forecasting
- Led significant business growth by successfully closing a $2,000,000 contract with a Fortune 50 organization.
- Managed the highest number of prospects and qualified opportunities in the pipeline throughout 2023
Director of Partnerships
CharterUP
01.2020 - 07.2023
- Led a rapid 400% growth in the supply-side network, scaling from 75 to over 420 suppliers in just one year, allowing CharterUP to realize its goal of transitioning from being a broker to becoming a true marketplace
- Provided reporting of Sales activities and goals
- Developed and implemented data-driven supply-side strategies, SOPs, and tools boosting supplier retention and adoption rates
- Drove successful implementation of a new booking system among supplier network, driving ‘booked-trip conversions’ from 0% to 70% of the business’s booked revenue in 2022
- Created and oversaw network compliance to performance guidelines, metrics, and operational standards for optimized operations
Senior Customer Success Manager; Enterprise Accounts
Vonage
06.2019 - 01.2020
- Collaborated with cross-functional teams to develop innovative de-escalation tactics, leading to a 25% decrease in customer complaints
- Collaborated with customers to drive successful adoption of solutions, resulting in a 20% increase in user engagement.
- Crafted and implemented success plans focusing on customer outcomes, resulting in 20% increase in customer satisfaction
- Cultivated executive relationships to expand customer footprint and drive growth initiatives, resulting in 25% increase in revenue
Director of Customer Success
Curo
07.2018 - 03.2019
- Championed initiatives with Product team, leading to a cost reduction of $120,000 per year for strategic accounts
- Implemented proactive account management strategy to drive growth and enhance satisfaction for diverse accounts
- Identified and prioritized at-risk accounts, implementing customized action plans to address customer pain points and ensure long-term success
- Created and distributed feature release notes and videos to ensure customer awareness and engagement
- Created and maintained learning management system via Udemy to certify customers' and their end users on the product
Operations Manager | CRM Implementation Consultant
Atcore Systems
12.2015 - 11.2017
- Implemented new customer support protocols, resulting in a 20% increase in post-implementation customer satisfaction
- Consulted with clients to improve GTM and Sales Ops Strategies using multiple CRMs
- Designed and Implemented CRM functionality to customer specs
- Led growth initiatives for key accounts, increasing enterprise license renewals by more than 30% for Atcore's largest customer
- Administered in-house CRM
Director; Customer Support
HubLogix
09.2014 - 10.2015
- Oversaw support team and strategy optimization, decreasing overall backlog by 62% from 73 issues to 28 issues within a span of 4 months
- Designed and implemented ZenDesk for the Customer Support and Product teams
- Slashed average resolution time by 78%, dropping it from 9 days to 2 days
- Played a key role in operational efficiency improvement by partnering with Product team to address systemic issues and reduce support cases
Mac OS X & iOS Technical Support Analyst
Apple
08.2013 - 09.2014
- Streamlined complex technical challenges for users of varied backgrounds, resulting in a 20% increase in user comprehension
- Delivered exceptional results by consistently outperforming metrics across team and organization leaderboards by an average of 15%
Technical Support Supervisor
The Aaron's Company, Inc.
11.2012 - 05.2013
- Oversaw the daily operations of the contact center through effective leadership of a team of 16 analysts
- Successfully reduced abandoned rate by 4% in just 30 days by implementing improvements in call flow, escalation, and follow-up procedures
Application Support Analyst
The Aaron's Company, Inc.
03.2010 - 11.2012
- Led cross-functional collaboration with developers to optimize support strategy for successful deployment and management of a new POS system across 2,000+ retail and franchise locations, reducing disruptions by 30%
- Developed and implemented a mentorship program for Application Support team, resulting in enhanced skills and knowledge transfer, leading to a 25% increase in issue resolution rates
Assistant Manager; Aaron’s Office Furniture Division
The Aaron's Company, Inc.
02.2009 - 03.2010
- Managed warehouse sales and delivery teams
- Utilized financial data to drive decision-making processes and implement cost-saving initiatives, resulting in a 15% decrease in operating expenses
Education
Business Administration and Management - General
Georgia State University Perimeter College
Atlanta, GA01.2010
Skills
- Skilled in CRM design and implementation
- Revenue performance evaluation
- Skilled in data interpretation
- Team leadership
- Problem-solving
- Planning and execution
- Process optimization expertise
Certification
- HubSpot Sales Software
- SugarCRM Administrator
- Marketo Certified Expert
- Customer Centric Selling
- Microsoft Certified: Dynamics 365 Fundamentals (CRM)
Timeline
Revenue Operations Manager
GotPhoto.com | fotograf.de
05.2024 - Current
Enterprise Account Executive
CharterUP
07.2023 - 03.2024
Director of Partnerships
CharterUP
01.2020 - 07.2023
Senior Customer Success Manager; Enterprise Accounts
Vonage
06.2019 - 01.2020
Director of Customer Success
Curo
07.2018 - 03.2019
Operations Manager | CRM Implementation Consultant
Atcore Systems
12.2015 - 11.2017
Director; Customer Support
HubLogix
09.2014 - 10.2015
Mac OS X & iOS Technical Support Analyst
Apple
08.2013 - 09.2014
Technical Support Supervisor
The Aaron's Company, Inc.
11.2012 - 05.2013
Application Support Analyst
The Aaron's Company, Inc.
03.2010 - 11.2012
Assistant Manager; Aaron’s Office Furniture Division
The Aaron's Company, Inc.
02.2009 - 03.2010
Business Administration and Management - General
Georgia State University Perimeter College