Christopher Randolph

• Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
• Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
• Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
• Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
• Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
• Assisted in recruiting efforts by interviewing candidates for open positions in the store.
• Handled complaints from customers by empathetically listening, recording details and offering solutions.
• Handled scheduling for store shifts to achieve adequate staffing.

Responsible for achieving branch sales and revenue goals by proactively identifying, marketing, and recommending banking products and services beneficial to the customer. Recruit, train, retain and motivate staff to ensure profitability, sales, customer experience, compliance, and growth objectives for assigned branches within the region. Develop and lead innovative strategies to grow, retain and deepen consumer and business relationships. Proactively grow business deposits and loans through inside and outside business calling.

• Networked within communities to identify and capitalize on business opportunities.
• Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
• Designed sales and service strategies to improve revenue and retention.
• Developed and maintained client rapport to meet financial service needs and drive branch loyalty.
• Established overall growth, sales, and profit objectives for branch in coordination with corporate office and established and adhered to annual branch budget.

Responsible for leading, planning, and directing the entire Store Team. Accountable for all functional areas of the store, including the financial performance, execution of company initiatives, staffing, inventory control, and compliance with company standards. Retains accountability for all aspects of the store but will often delegate tasks or operational activities to other leaders and will supervise, inspect, train, and/or coach those leaders in order to accomplish all goals and tasks set for the store. Occasionally required to prepare for freight processing, stock shelves, or participate in other aspects of the freight flow and merchandising process.

• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
• Managed inventory tracking and physical inventory counts to minimize loss.
• Implemented succession planning by training and developing 4 associates into leadership positions.
• Strengthened work flow productivity by hiring, managing and developing top talent.
• Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.

• Coached, counseled, recruited, trained and disciplined employees and evaluated on-the-job performance.
• Oversaw inventory management through cycle counts, audits and shrinkage control.
• Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
• Fostered healthy team environments to promote collaboration and boost productivity.
• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.

Responsible for the areas assigned to him/ her although he/ she can monitor and supervise overall store operation when assigned supervisor of the day. The Area supervisor opens and closes the store, supervises the sales team, ensure the provision of superior customer service, and monitor the movement of merchandise.

• Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
• Supported Store manager by organizing schedules, workflows and shift coverage to meet expected business demands.
• Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.
• Completed inventory audits to identify losses and project future demands.

Directs the management team in facility operations and communicates with both management and hourly associates about facility operations, merchandising, and company direction. Drives sales in the Facility Drives the financial performance of the Facility Ensures compliance with Company policies and procedures Models, enforces, and provides direction and guidance to hourly Associates and managers on proper Customer service approaches and techniques to ensure Customer needs, complaints, and issues are successfully resolved within Company guidelines and standards. Provides supervision and development opportunities for management and hourly Associates in the Facility
Upholds the Company's Open Door Policy
Directs the day to day operations of the store in the absence of the Store manager.

Accountable for the day-to-day operations of the store by promoting a positive and productive work environment Partners with the Store Manager to lead and develop store coworkers, recruit and retain top talent, while promoting company values and providing excellent customer service Partners with the Store Manager to maximize financial goals and makes adjustments as necessary

• Generated daily operational and sales reports for corrective action or continuous improvement.
• Collaborated with staff to maximize customer satisfaction, streamline procedures and boost bottom-line profitability.