Christopher S. Heredia

• Expert in Regal Drapes design and sales of custom designer window treatments
• Educate 50 or more prospective customers per day, on the benefits of Regal Drapes products while producing sales and customer satisfaction
• Generate 20 or more pricing quotes on Regal Drapes high quality, made-to-order products
• Provide outstanding, customer-centric, and professional customer service
• Frequent prospecting within the United States for potential sales opportunities and establishing customer relationships

• Provided exceptional after-sales support, fostering long-term client relationships and repeat business opportunities.
• Conducted client consultations to understand requirements and preferences.

• Managed team calendars and scheduled events for multiple staff members.
• Plan and manage meetings, events, conferences, and trade shows by identifying, assembling, and coordinating requirements, establishing contacts, developing schedules and assignments, and coordinating mailing lists
• Assist in t development and implementation of company's brand strategy
• Ensure all marketing efforts serve to achieve immediate and long-term business goals, identifying and executing improvements for processes, content, and lead generation
• Keeps promotional materials ready by coordinating requirements with Marketing Director, inventorying stock, placing orders, and verifying receipt
• Maintain strict confidentiality of sensitive information
• Managed administrative logistics of events planning, event booking and event promotions.
• Supervised onsite team of caterers, audio-visual technicians, and facility management team.
• Fulfilled contractual obligations for rehearsal and day of event coordination.
• Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection and guest list finalization.
• Managed workflow between staff, coordinating documents, planning and creative material distribution.
• Sourced vendors for services such as video production and materials to complete marketing objectives.

• Selling AV products and services to assigned geographic or national account base territory to achieve appointed objectives
• Developing account penetration strategies and closing business
• Identifying new business opportunities by creating and implementing territory campaigns
• Participating team member on sales team to carry out field sales, support, education sales, and sales consulting
• Interfaces with customers regarding issues/concerns
• Fulfilling various office management-type responsibilities such as frequent mail checks, filing and entering purchase orders, locking up, and securing facility.
• Built and managed accurate sales pipeline to maintain high volume of activity.
• Won new business by articulating full value of company's capabilities to prospects.
• Utilized HubSpot to manage sensitive client information and update existing and new client profiles.
• Directed customer leads to connections department for further assistance.
• Participated in online conferences, trade shows and events to generate leads.
• Worked independently with minimal supervision.
• Built relationships with customers and community to promote long term business growth.

• Introduced Richmark Label services and products to reach weekly, quarterly, annual sales, and productivity goals
• Arranged and held in-person appointments with business owners to pitch and showcase samples of Richmark Label products
• Provided pricing quotes for potential clients as well as top-notch customer service.
• Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
• Negotiated, prepared and signed contracts with clients.
• Developed business pipeline using cold and warm techniques.
• Brought in new accounts through successful networking strategies and promotional approaches.
• Networked among local business and community organizations to develop leads and generate business.
• Tracked sales calls in database for relationship management.
• Maintained updated records in CRM to meet requirements of sales team and GDPR regulations.

• Collaborated with inside sales team and office personal by locating and delivering magnitude of documents to all in-house departments
• Covered reception area daily, performed customer service, and clerical tasks when needed
• Filed and organized multiple files in orderly fashion to ensure documents could be accessed in timely manner.

• Took reservations over phone, in person and via computer for guests and provided confirmation information.
• Answered customer telephone calls promptly and appropriately handled needs.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
• Collected room deposits, fees and payments.
• Used internal software to process reservations, check-ins and check-outs.
• Issued room keys to guests upon check-in and answered questions regarding proper use.
• Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
• Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
• Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
• Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
• Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.

• Conducted consumer surveys and gathered data on purchasing habits for use in branding efforts.
• Recorded customer survey answers verbatim to achieve 100% accurate reporting.
• Maintained customer engagement by completing short surveys with minimal complexity.
• Attended pre-shift briefings and meetings to receive up-to-date information and changes in daily scheduling.
• Followed strict guidelines to receive unbiased, unprompted responses.
• Created and managed database of information gathered from research.
• Created and presented real-time reports on current market conditions to upper management.
• Streamlined data collection processes by implementing efficient survey methodologies.
• Managed multiple projects simultaneously while maintaining high-quality standards and meeting deadlines consistently.