Accomplished 911 Emergency Communications Manager with a proven track record at Horry County E911, adept in crisis management and emergency response. Spearheaded departmental updates, enhancing operational efficiency by implementing a new employee tier system. Demonstrates exceptional leadership and project management skills, ensuring high standards in emergency scene management and internal communications.
Answer emergent 911 calls as well 10 digit lines. Dispatch police, fire, and ems emergencies. Manage the daily operations of the 911 department in the deputy director absence. Utilize NCIC in all aspects. Perform monthly safety checks of the building and equipment. Repair damaged equipment such as radio and telephone cords. Responsible for quarterly and annual employee evaluations. Lead and represent the department in the public. Spearhead the updating and revisions to the department SOGs and Supervisor Handbook. Composed the new employee tier system that deals with pay. Also composed the supervisor hiring process.
Install and repair overhead and underground electric lines.