Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Christopher Smith

Roanoke Rapids,NC

Summary

Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch a career while achieving company goals. I'm a skilled Pharmacy Technician. I'd love to work in a field involving lab work, but I'm open to any possibility. I have 5 years worth of medical insurance experience, as well as knowledge towards handling patient care. Detail-oriented with 10 years of experience enhancing service and sales culture. Cultivated productive relationships securing customer loyalty by generating repeat and new business to meet sales initiatives. Self-motivated and organized professional building lasting relationships with customers.

Overview

8
8
years of professional experience

Work History

Parts Counter Sales Person

Premier Equipment LLC
Enfield, NC
12.2023 - Current
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Used POS systems to receive payment or obtain credit authorization.
  • Provided quotes to customers for requested parts.
  • Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
  • Adhered to company policies regarding product returns and exchanges, warranties.
  • Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
  • Operated point of sales and parts lookup computer systems.
  • Kept up-to-date records of all sales transactions using computer software systems.
  • Organized shelves and displays to ensure easy access to products for customers.

Pharmacy Technician

Walgreen's Pharmacy
Roanoke Rapids, NC
11.2022 - 11.2024
  • Checked expiration dates on medications to ensure that only unexpired products were dispensed.
  • Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
  • Restocked shelves with new supplies of medications as needed.
  • Monitored inventory levels of commonly used drugs and placed orders when necessary.
  • Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
  • Received and stored incoming supplies and informed supervisors of stock needs and shortages.
  • Organized work areas so that everything was easily accessible when needed.
  • Operated cash registers to accept payments from customers.
  • Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Understood and followed oral and written directions.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Recognized by management for providing exceptional customer service.

Shift Lead

Walgreen's Pharmacy
Roanoke Rapids, NC
01.2021 - 12.2022
  • Performed administrative tasks including filing documents, data entry.
  • Delegated tasks to employees and monitored activities and task completion.
  • Identified needs of customers promptly and efficiently.
  • Developed strong relationships with vendors.
  • Provided guidance and support to other team members as needed.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Assisted in the training of new employees.
  • Taught staff upselling techniques to meet revenue targets.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Responded to customer inquiries and complaints in a professional manner.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Evaluated needs of departments and delegated tasks to optimize overall production.

Designated Hitter

Walgreens
Roanoke Rapids, NC
03.2020 - 01.2021
  • Customer Care
  • Stepped in to assist pharmacy when they were overwhelmed
  • Money Handling
  • Stocking Shelves
  • Rotating Stock
  • Building Planograms
  • Counting Inventory
  • Printing Pictures as well as Maintaining the Equipment
  • Receiving and Processing Fedex Pick-ups and Deliveries
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong relationships with customers by providing personalized assistance and support.

Mover

All About Moving
Roanoke Rapids, NC
06.2016 - 02.2020
  • Loaded and unloaded customer belongings onto truck and other vehicles safely and securely.
  • Packaged items for transport, using protective materials such as bubble wrap, foam, blankets and shrink-wrap to prevent damage during transit.
  • Transported furniture, appliances, boxes and other items from one location to another in a timely manner.
  • Assembled furniture at the customer's new residence or business premises.
  • Lifted heavy objects using correct lifting techniques to avoid injury.
  • Completed paperwork accurately including inventory lists of all items moved and delivery receipts.
  • Communicated with customers regarding moving needs and deadlines.
  • Labeled packages and boxes to keep track of client items.
  • Planned safe and practical routes based on traffic patterns, weather conditions and company policies.
  • Walked through customer sites with checklists to verify job completion.

Education

Associate of Applied Science -

Halifax Community College
Weldon, NC
05-2018

Associate of Arts -

Halifax Community College
Weldon, NC
05-2018

Associate of General Studies -

Halifax Community College
Weldon, NC
05-2018

Associate of Applied Science - Medical Laboratory Technology

Halifax Community College
Weldon, NC

Skills

  • Customer and Patient Relationship Building
  • Strong Negotiation Abilities
  • Cash Handling Experience
  • Positive Attitude
  • Willing and Ready to Learn
  • Goal Setting
  • Problem-Solving Skills
  • Ambitious
  • Great Sense of Urgency
  • Hard Working

Affiliations

  • Painting
  • Woodwork
  • Epoxy Resin Crafting
  • Biking
  • Hiking
  • Kayaking

Accomplishments

I am a member of the order of Phi Theta Kappa, honor society.

We collected food and coats for the homeless, as well as toys for underprivileged children to give them a good christmas.

References

References available upon request.

Timeline

Parts Counter Sales Person

Premier Equipment LLC
12.2023 - Current

Pharmacy Technician

Walgreen's Pharmacy
11.2022 - 11.2024

Shift Lead

Walgreen's Pharmacy
01.2021 - 12.2022

Designated Hitter

Walgreens
03.2020 - 01.2021

Mover

All About Moving
06.2016 - 02.2020

Associate of Applied Science -

Halifax Community College

Associate of Arts -

Halifax Community College

Associate of General Studies -

Halifax Community College

Associate of Applied Science - Medical Laboratory Technology

Halifax Community College

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