Christopher S. P. Hill
Conyers,GA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Regional Operations Manager
Horizon Hospitality Management -
01.2023 - Current
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Assisted in recruiting, hiring and training of team members.
- Spearheaded operational procedures and processes to improve efficiency and optimize operations.
- Traveled to multiple locations per week to manage each store and perform reviews of individual managers and employees.
- Trained and guided team members to increase productivity and performance metrics.
General Manager
Horizon Hospitality Mangement
08.2022 - 01.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Increased KPI's by 50%.
General Manager of Operations
Homewood Suites By Hilton San Francisco Airport
02.2021 - 07.2022
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
General Manager
24 Hour Fitness
10.2016 - 02.2021
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Increased sales and exceeded budget by 25% .
General Manager
Red Roof Inn Plus San Francisco Airport
12.2015 - 03.2017
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
No Degree - General Education
Monterey Peninsula College
Monterey, CAHigh School Diploma -
Monterey High School
Monterey, CA06.1993
Skills
- Operations Oversight
- Payroll Administration and Timekeeping
- P&L Administration
- Budget Knowledge
- Management Training
- Industry Standards
- Business Leadership
- Hiring and Onboarding
- Excellent Interpersonal Skills
- Performance Monitoring and Evaluation
Timeline
Regional Operations Manager
Horizon Hospitality Management -
01.2023 - Current
General Manager
Horizon Hospitality Mangement
08.2022 - 01.2023
General Manager of Operations
Homewood Suites By Hilton San Francisco Airport
02.2021 - 07.2022
General Manager
24 Hour Fitness
10.2016 - 02.2021
General Manager
Red Roof Inn Plus San Francisco Airport
12.2015 - 03.2017
No Degree - General Education
Monterey Peninsula College
High School Diploma -
Monterey High School
Similar Profiles
Barbara J FallonBarbara J Fallon
Resort Manager at Horizon Outdoor Hospitality GroupResort Manager at Horizon Outdoor Hospitality Group
Ellis CrossEllis Cross
Shuttle Driver at Dana Hospitality, Horizon North, ESSShuttle Driver at Dana Hospitality, Horizon North, ESS
Brandon SturmBrandon Sturm
Chief Engineer at Horizon HospitalityChief Engineer at Horizon Hospitality
Lauren JacksonLauren Jackson
Employment Verification Specialist at First AdvantageEmployment Verification Specialist at First Advantage
Kiairra WrenchKiairra Wrench
Security Officer at Apex SentrySecurity Officer at Apex Sentry