Christopher "Stone" Stonecipher
General Manager
Sacramento,CA
Summary
Customer-oriented General Manager with 25 + years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
24
24
years of professional experience
1
1
year of post-secondary education
Work History
General Manager
Gilmore Heating ,Air & Plumbing
Placerville, CA
01.2017 - 12.2021
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Managed the Sales team to a team wide 80% plus blended sales rate.
- Increased pricing and daily technical and communication training to elevate Gilmore's service Department to a profitable Department for the first time in its history. (No TO Rev credited to service for sold TO'S)
- Increased training and accountability with Lead Service Technicians to achieve a 30% success rate. (turn overs sold)
- Implemented many processes to insure install efficiency and quality. Iauditor daily check outs, 10's & 2's, Truck stock accountability ect. Managed from a 34% callback rate to under 9% while keeping Labor burden under 8%.
- Increased Gross Profit from 45.1% previous to me 2018, to 50.6 in 2019, 54.3% 2020.
- Increased total Revenue 22% from 2018 -2019 34% from 2019 to 2020. removed a 4 million dollar solar department at beginning of 2020.
- Produced the most profitable year in Gilmore History in 2020
- Implemented a warehouse program, VMI Program to offset equipment and parts shortages
- Managed new 22k square foot new location TI and launch
- Managed all vendor negotiations, prices and rebates
- set and managed KPI'S for all departments
Regional Sales Manager
US Bank
Sacramento, CA
02.2014 - 12.2016
- Exceeded goals through effective task prioritization and great work ethic.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Developed team communications and information for meetings.
- Facilitated and trained company wide week long new sales process to over 3000 bankers and tellers
- wrote and Implemented company wide new sales process based on a theory of "Work the lobby" introducing teller customers to platform bankers to increase sales opportunities.
New Build Market President
Washington Mutual Bank / Chase Bank NA
Sacramento, CA
10.2007 - 12.2016
- Developed strategic plans for day-to-day financial operations.
- Complied with established internal controls and policies.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
- Recruited, interviewed, hired and trained hundreds of employees and implemented mentoring program to promote positive feedback and engagement.
- Located and opened 78 Branches throughout northern California
- Managed and surpassed pre open DDA and credit/lending Goals
- Managed Press and coordinated hundreds of pre open and grand open events with local Chambers and service groups.
Real Estate Broker
Coldwell Banker Doran Taylor
Grants Pass , Or
02.2000 - 08.2007
- Liaised between property owners and prospective buyers to facilitate purchase and transfer of ownership.
- Established and developed real estate agency, driving recruitment and operational growth.
- Obtained agreements from property owners to place properties for sale with real estate firms.
- Assisted clients in financial planning for purchase and wealth investments for post sale proceeds.
- Compared properties possessing similar features to determine competitive market prices.
- Managed 21 agents and assisted hundreds of property buyers to achieve residential goals.
- Exceeded annual sales goals with innovative sales techniques.
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Implemented pay for service listing agreements allowing clients to select the level of service they payed for. Current platform is being used by Redfin and was written and developed by me.
- Developed full service listing agreements for trust and estate clients in order to assist buyers and sellers with every aspect of transitioning into care facilities. worked with entire out of area families to manage the distribution of family property, the move and wealth disbursements through complex large trust transactions.
- Became southern Oregon and Northern California's preferred brokerage for countless Probate Judges, Trust Attorneys and care facilities through providing true caring full service relocations.
Education
No Degree - Business Administration And Management
Sierra College
Rocklin, CA 09.1992 - 06.1993
Skills
Performance improvement
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
General Manager
Gilmore Heating ,Air & Plumbing
01.2017 - 12.2021
Regional Sales Manager
US Bank
02.2014 - 12.2016
New Build Market President
Washington Mutual Bank / Chase Bank NA
10.2007 - 12.2016
Real Estate Broker
Coldwell Banker Doran Taylor
02.2000 - 08.2007
No Degree - Business Administration And Management
Sierra College
09.1992 - 06.1993
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