Christopher & Tammy Hamlin

• Managed operations of two senior mobile home parks with 300 residents.
• Oversaw budgeting processes and ensured timely rent collection across all units.
• Handled accounts receivable and payable transactions with high efficiency.
• Administered sewer plant and two wells to ensure compliance and functionality.
• Facilitated annual rental leases, supporting resident retention initiatives.
• Supervised construction projects from site development to occupancy.
• Acted as broker for builder, coordinating communications and project execution.
• Analyzed reports to identify areas for improvement in performance or cost savings.
• Organized events at the site such as conferences or workshops.
• Maintained records of inventory, assets, personnel and other relevant data.
• Project managers for an entire subdivision.
• Reviewed project plans regularly to ensure deadlines are met on time.

Oversaw daily operations of business park, storage facility, and a very busy U-Haul dealership.

Managed inventory through cycle counts and audits, minimizing loss.

• Balanced sales, reconciled cash, and processed bank deposits to ensure operational efficiency.
• Trained and mentored associates on tasks and procedures to enhance team performance.
• Monitored employee performance, identifying gaps for targeted improvement plans.
• Developed marketing strategies across social media to increase brand visibility and sales.
• Established strong relationships with key customers to expand business networks.
• Collected monthly rent from 320 properties, ensuring timely deposits for operating funds.

Managed all operations of major chain hotel, overseeing multiple departments and employees.

Maintained up-to-date knowledge on Mendocino County trends to enhance sales potential.

• Established performance goals for revenue growth, P&L management, customer service, and retention.
• Delivered exceptional client experiences through direct leadership of associates and managers.
• Built long-term customer relationships through effective account management practices.
• Designed innovative sales and service strategies to boost revenue and improve retention.
• Created schedules while monitoring payroll to ensure budget compliance.
• Ensured compliance with company policies and regulations to mitigate legal risks.
• Managed all booking platforms to maximize occupancy.
• Developed marketing strategies designed to increase brand awareness within target markets.

Oversaw operations of convenience store, deli, and bar across 22-unit, 30-acre facility.

Transformed property into golf course setting through meticulous groundskeeping and attention to detail.

• Managed day-to-day activities within budget constraints with a limited staff.
• Delivered exceptional customer service by personally escorting guests to their rooms.
• Implemented guest follow-up and social media strategies, achieving record sales during tenure.
• Conducted bi-weekly reports to owners, covering ordering, scheduling, and employee safety.
• Mentored new employees on best practices for client service and problem resolution.
• Coordinated large group bookings for events while securing best available rates.

Oversaw daily operations, including employee and maintenance scheduling to ensure efficiency.

• Delivered exceptional guest experiences through direct involvement with staff and management.
• Managed breakfast service, ensuring quality and guest satisfaction.
• Supervised vending operations and pool and spa activities to maintain service standards.
• Fostered long-term customer relationships through effective account management strategies.
• Developed sales and service strategies to enhance revenue and client retention.
• Conducted employee evaluations, providing constructive feedback to improve performance.
• Handled social media marketing and reviews to elevate brand presence.

Revitalized struggling lodge with 58 rooms in national parks tourism district through strategic improvements.

Managed diverse clientele from 100 countries, enhancing guest experience and satisfaction.

• Oversaw front desk operations, supervising agents in resolving guest issues effectively.
• Conducted end-of-month audits for upper management, ensuring financial accuracy and compliance.
• Coordinated bookings for large events, offering competitive rates and tailored services.
• Handled guest complaints promptly, providing complimentary services to mitigate hardship.
• Facilitated recruitment process, conducting interviews and hiring new employees efficiently.
• Assisted guests at check-in by providing comprehensive information on hotel services.
• Greeted guests, checked them in and out of the Inn.
• Monitored security cameras throughout the property to ensure guest safety.
• Performed light maintenance tasks such as changing light bulbs or fixing minor plumbing issues.
• Generated reports on occupancy levels and revenue collected from guests' stays.
• Reviewed customer feedback surveys to identify areas needing improvement.
• Provided directions to local attractions and restaurants.
• Organized special events such as weddings, reunions or corporate retreats within the Inn's facilities.
• Provided excellent customer service by addressing complaints in a timely manner.
• Maintained a clean, safe and comfortable environment for guests.
• Ensured compliance with all health codes, safety regulations and licensing requirements.
• Resolved guest complaints promptly and professionally.

Managed overall tenant relations, enhancing tenant satisfaction and streamlining service delivery.
Monitored cleanliness and safety of common areas to uphold property standards.
Compiled and conveyed operational and financial data to regional manager for informed decision-making.
Established leasing goals while managing an effective lease expiration program.
Abstracted all leases and entered pertinent information into management system for accurate records.
Maintained grounds, conducted snow removal, and oversaw unit clean-outs to ensure property upkeep.
Regularly updated management staff on leasing activity and property status to maintain transparency.
Updated tenant and unit information in property database to ensure accuracy.

• Analyzed sales trends and prepared reports accordingly.
• Analyzed customer feedback data to identify areas of improvement in service delivery processes.
• Generated monthly performance reports to track progress of projects.

Management position. Facilitating all aspects of running a 130 unit community mobile park. collecting rents, accounting, reporting leasing goals and daily numbers to headquarters. landscaping ,maintenance, noise enforcement, as well as ordinance enforcement on and about the property. maintain a safe and compliant property for all residents.

• Established and maintained safe, supportive and welcoming environments for people of all backgrounds.
• Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
• Full maintenance of the park including landscaping
• Taking rents
• Bookkeeping
• Accounting

Achieved Hall of Fame award recognition for outstanding real estate performance.
Assisted numerous homeowners during foreclosure crisis, navigating complex short-sale situations.
Served as Realtor for large corporations, managing extensive REO portfolios.
Executed marketing strategies to enhance property visibility and attract buyers.
Contributed to urban development projects shaping suburban areas of Salt Lake City.
Managed personal rental properties while overseeing property management for corporations.

• Collaborated with lenders, appraisers, title companies and inspectors during closings.
• Provided guidance to clients throughout the entire process from initial offer to closing date.
• Maintained detailed records of client interactions and transactions.