Christopher Todd Johnson
Hendersonville,Tennessee
Summary
Operations manager with a strong background in quality control and logistics. Focused on enhancing service delivery and resolving customer issues, contributing to high levels of satisfaction and a strong business reputation.
Overview
26
26
years of professional experience
Work History
Owner/Operator
Johnsons Pressure Washing Services
Hendersonville, Tennessee
03.2009 - Current
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Coordinated marketing campaigns to increase visibility of pressure washing services in the community.
- Developed customer relationships through effective communication and service delivery.
- Built long-term customer relationships through exceptional service and prompt issue resolution.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Implemented quality control measures to uphold high cleanliness standards and ensure customer satisfaction.
- Managed scheduling and logistics for service appointments and team assignments.
- Operated pressure washing equipment for residential and commercial cleaning projects.
- Inspected properties to determine cleaning needs and recommend services.
- Maintained inventory of cleaning supplies and equipment for optimal operations.
Equipment Operator III
Metro Government
Nashville, Tennessee
03.2000 - 08.2008
- Operated heavy machinery for construction and maintenance projects across city facilities.
- Conducted routine inspections to ensure equipment safety and functionality.
- Maintained accurate records of equipment usage and maintenance schedules.
- Assisted in training new operators on equipment handling and safety protocols.
- Coordinated with supervisors to prioritize work assignments based on project needs.
- Participated in regular safety meetings to discuss best practices and improvements.
- Operated machinery to efficiently complete construction tasks.
- Performed preventative maintenance on equipment, including greasing, oiling, servicing engines and changing filters.
- Transported material from one location to another using dump trucks and other vehicles.
- Loaded and unloaded trucks with excavated material for transport to designated areas.
Education
GED -
Cohn Adult Learning
Nashville, TN08-2010
Skills
- Pressure washing techniques
- Quality assurance
- Operations management
- Service scheduling
- Client management
- Customer service
- Business development
- Market analysis
- Digital marketing
- Budget management
- Problem solving
- Effective communication
- Time management
- Time management
Timeline
Owner/Operator
Johnsons Pressure Washing Services
03.2009 - Current
Equipment Operator III
Metro Government
03.2000 - 08.2008
GED -
Cohn Adult Learning