Hi, I’m
Christopher Ty Shipp Baggett
Chicago,IL
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
years of professional experience
Work History
Travelodge By Wyndham
Concierge Agent
09.2022 - 11.2023
Job overview
- Assisted guests with reservations, ensuring a seamless booking experience.
- Addressed guest concerns promptly, resulting in increased customer satisfaction ratings.
- Maintained a clean and welcoming lobby area to create a positive first impression for guests.
- Managed package deliveries and mail distribution for both guests and staff members.
- Continuously updated knowledge of local attractions, events, and businesses to provide accurate information to guests.
- Handled transportation arrangements for guests, including coordinating car rentals and shuttle services as needed.
City Club Apartments
Concierge Attendant
07.2022 - 09.2022
Job overview
- Taking calls and passing them along to the leasing office
- Taking care of ANY residents need or request
- Logging intake and outtake of packages
- Checking ID and communicating with Residents on everything from having guest to picking up a package.
- Served as the main point of contact between residents and various departments within the property.
- Assisted in training new team members on concierge best practices, elevating department performance levels.
BLACKWELL SERVICE INC
Residential Concierge
04.2021 - 11.2021
Job overview
- Checking ID and communicating with Residents on everything from having guest to picking up a package.
- Managed resident inquiries and concerns with professionalism, resulting in timely resolutions.
- Maintained a safe and secure environment by monitoring security systems and reporting suspicious activities.
- Provided exceptional guest services, ensuring positive experiences for residents and visitors alike.
- Organized successful social events for the residential community, fostering a sense of camaraderie among neighbors.
- Worked closely with residents, some high end corporate executives, with highest degree of respect for privacy.
A BEARDEN PROJECT
Personal Assistant to the Owner
05.2018 - 06.2020
Job overview
- Helped Mr. Bearden with any request he needed from house hold duties to helping with his business making and selling candles and cards
- I was in control of his Online sales and in charge of inventory up keep
- As well as upkeep of the property including but not limited to everything interior and exterior.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
TEXAS ROAD HOUSE
Employee Training Coordinator/Head Prep Cook
11.2012 - 05.2018
Job overview
- Training coordinating manager and Hot Prep Cook
- In charge of all new trainees and making sure all testing was done and they understood their job and how it was done before starting on their own
- As well as going and opening stores
- Was in charge of nightly inventory and making sure it was called in and ordered as well as stocking the line before opening and during the shift making sure the food was to not run out and keep our waste cost as low as possible
- And prepping any meats that needed to marinate over night.
- Collaborated with department managers to identify skill gaps and create targeted training plans.
Education
Lake Minneola High SchoolMinneola, FL
High School Diploma
05.2015
Skills
- Personal assistance
- Professional demeanor
- Organizational skills
- Customer Service
- Attention to detail
References
- Chandler Bearden, (478)-952-4214, A Bearden Project
- Amanda Harris, (352)-978-8237, Team K-5 Permits & Consulting
- Lindsey Glover, (352)-242-8033, Texas Roadhouse #509
Timeline
Concierge Agent
Travelodge By Wyndham
09.2022 - 11.2023
Concierge Attendant
City Club Apartments
07.2022 - 09.2022
Residential Concierge
BLACKWELL SERVICE INC
04.2021 - 11.2021
Personal Assistant to the Owner
A BEARDEN PROJECT
05.2018 - 06.2020
Employee Training Coordinator/Head Prep Cook
TEXAS ROAD HOUSE
11.2012 - 05.2018
Lake Minneola High School
High School Diploma
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