Christopher Samelson
Phoenix,AZ
Summary
Results-oriented and customer-focused Sr. Field Service Engineering Manager leading high performing international teams in both frontend and backend semiconductor processes. Determined to achieve extraordinary results with a professional attitude, high ethics, and strong attention to accuracy.
Overview
13
13
years of professional experience
Work History
Sr. Manager, Field Service Engineering
Heller Industries, Inc.
10.2022 - Current
- Supervise international field service teams on daily operations through action planning, resource allocations, and escalation management.
- Maintain consistent communication with internal and external key stakeholders.
- Implement numerous continuous improvement processes to secure long term success of service organization.
- Coordinate installs, relocations, upgrades with internal and external stakeholders across multiple customer sites.
- Ensure FSE team maintains compliance with all safety training and protocols.
- Participate in quarterly MRM, TRM, and ERMs with key account customer.
- Lead coordination efforts in selecting and preparing new local office.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Implemented and developed operational standards, policies and procedures.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Increased customer satisfaction with timely project deliveries and seamless communication.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Field Service Engineer Team Lead for Lithography DUV
ASML Semiconductor
11.2021 - 09.2022
- Lead team of support engineers to provide high quality support for customer
- Ensure supports efforts are delegated, monitored, and updated to ensure maximum efficiency and reduced machine downtime
- Coordinate with internal and external customers on a daily basis to maintain timely communication updates
- Create, review, and execute technical action plans with efficiency
- Responsive to customer needs and communications throughout day while maintaining control of team's operational status
- Assist team members to ensure proper resources, knowledge, and support are available to ensure action plans are efficiently executed
- Provide administrative support including but not limited to logistics, service order, safety, and action plans
- Encourage open communication and build camaraderie within team through onsite and offsite activities
- Provide constructive feedback, coaching, and mentoring to engineers to grow knowledge and skills in order to increase customer service quality.
Field Service Engineer I - III for Lithography DUV
ASML Semiconductor
08.2018 - 11.2021
- Performed physical and electrical machine characterization, and drove analysis and team to meet best in class machine performance
- Included DC and AC analysis
- Improved equipment performance by providing timely repair and maintenance
- Managed small projects independently and with minimal direction
- Completed system repairs and scheduled preventative maintenance while ensuring minimum safety incidents and optimum equipment performance
- Accurately communicated machine changes and problem areas to shift lead
- Continuous improvement focus, demonstrating strong knowledge of Six Sigma methodologies and applies these tools in the characterization, optimization and troubleshooting of process equipment and technology performance.
Customer Service Engineer III for Aera
Applied Materials, Inc.
09.2011 - 08.2018
- Analyzed and interpreted results and designs well-controlled experiments based on previous results
- Contributed to project advancement by developing new methods or technologies, and troubleshooting
- Trained junior engineers in work processes and safety policies
- Planned and coordinated projects for high technology equipment installations in the fab
- Participated in escalation meetings with Intel Litho management team
- Worked directly with trades to provide tool side support for utility issues
- Worked in conjunction with customer IQ and Engineering teams, Tool Owner, as well as tradesmen to plan and execute maintenance activities.
- Generate work plans & schedules for development activity and execute to plans
- Establish project timelines, track progress, manage to the schedule and communicate project status to management and project leaders
- Managed on-site installations, preventative maintenance, troubleshooting, upgrades and repair of litho equipment
- Monitored software and hardware platforms to ensure systems worked efficiently
- Traveled to and from customer sites as needed
- Completed assignments with attention to details and high degree of accuracy
- Performed effectively in a demanding environment with changing workloads and deadlines
- Recognized and solved typical problems that can occur in own work area
- Evaluated and selected solutions from established options
- Worked independently or as part of a team and followed through on assignments with minimal supervision.
Education
Bachelor of Science in Electrical Engineering -
Arizona State University
Tempe, AZ12.2011
Skills
- Extensive customer management skills
- Strong decision maker
- Team Building & Mentoring
- Project management
- Time management
- Excellent interpersonal skills
- Effective Communication skills
- Product development
- Cross-Functional Collaboration
- Strategic Planning
- Operations Management
- Documentation And Reporting
- Operations Planning
- Organizational improvement
- Budget Oversight
- Resource Allocation
Awards
Arizona State University, Dean’s List
Timeline
Sr. Manager, Field Service Engineering
Heller Industries, Inc.
10.2022 - Current
Field Service Engineer Team Lead for Lithography DUV
ASML Semiconductor
11.2021 - 09.2022
Field Service Engineer I - III for Lithography DUV
ASML Semiconductor
08.2018 - 11.2021
Customer Service Engineer III for Aera
Applied Materials, Inc.
09.2011 - 08.2018
Bachelor of Science in Electrical Engineering -
Arizona State University
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