Christopher W. Boston

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Responded to customer calls and emails to answer questions about products and services.
• Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
• Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.

• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Entered patient demographic and insurance data into electronic medical record system.
• Provided exceptional customer service to patients, answering questions and addressing concerns.
• Filed and maintained patient records in accordance with HIPAA regulations.
• Built and maintained positive working relationships with patients and staff.
• Managed patient registration process, confirming data accuracy and completeness.
• Verified insurance eligibility and coverage for patients.

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• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Took payment information and other pertinent information such as addresses and phone numbers to place orders.
• Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
• Resolved concerns with products or services to help with retention and drive sales.
• Answered calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
• Scheduled Appointments For Customers HVAC or Plumbing Needs
• Handled Membership Accounts & Payments

• Ensures delivery of excellent, to members contacting the call center, coordinating with internal and external partners to resolve inquires
• First point of customer contact for emergency road service and membership calls
• Confer with customers by telephone or in person in order to provide information about services, to include purchase of or renewal of membership, or to obtain details of complaints
• Assess member’s needs and identifies the most effective source to ensure timely assistance and appropriate service
• Identifies opportunities to cross sell other products, services and promotions offered
• Explains membership benefits and, if applicable, additional charges related to service.

• Fielded an average number of customer service calls per day
• Discussed past due balances with customers over the phone
• Provided payment options and resettlement plans
• Processed payments with customers
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Achieved performance goals on consistent basis.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Used scripted conversation prompts to convey current account information and obtain payments.

• Successfully managed accounts for customers
• Controlled call flow during annual enrollment period
• Successfully processed payments for customers
• Delegated Call Transfer to correct department
• Assisted providers & customers with claims
• Provided plan information to customers regarding Medicare/Medicaid
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.

• Resolve customer complaints via phone, email, mail, or social media
• Use telephones to reach out to customers and verify account information
• Greet customers warmly and ascertain problem or reason for calling
• Verifies an acknowledged Closing Disclosure for all parties is obtained
• Schedules appropriately and compliantly based on ECD
• Coordinates closing dates and times and verifies all required parties will be present and prepared
• Reviews Cash to close needed from Borrower at closing
• Reviews payment information with borrower