Christopher W. Boston

• Processed customs documentation to ensure compliance with regulations
• Communicated with clients to resolve customs-related inquiries and issues
• Coordinated with internal teams to facilitate timely shipments and clearances
• Monitored shipment statuses, ensuring accurate updates for clients and stakeholders
• Reviewed invoices and shipping documents for accuracy and completeness
• Adapted quickly to new software systems used in the customs brokerage industry, enabling more efficient data entry and processing of shipments.
• Assisted clients in obtaining necessary permits, licenses, and certifications required for importation of specific products.
• Applied extensive knowledge of tariff schedules when classifying goods to ensure accurate duty and tax assessment.
• Demonstrated expertise in classification and valuation procedures to accurately determine duties and taxes owed on imported goods.
• Determined harmonized tariff classifications by referencing tariff schedules outlined by national and international government officials.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Handled 100+ plus per day
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Responded to customer calls and emails to answer questions about products and services.
• Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
• Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.

• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Entered patient demographic and insurance data into electronic medical record system.
• Provided exceptional customer service to patients, answering questions and addressing concerns.
• Filed and maintained patient records in accordance with HIPAA regulations.
• Built and maintained positive working relationships with patients and staff.
• Managed patient registration process, confirming data accuracy and completeness.
• Verified insurance eligibility and coverage for patients.

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• Successfully managed accounts for customers
• Controlled call flow during annual enrollment period
• Successfully processed payments for customers
• Delegated Call Transfer to correct department
• Assisted providers & customers with claims
• Provided plan information to customers regarding Medicare/Medicaid
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.

• Resolve customer complaints via phone, email, mail, or social media
• Use telephones to reach out to customers and verify account information
• Greet customers warmly and ascertain problem or reason for calling
• Verifies an acknowledged Closing Disclosure for all parties is obtained
• Schedules appropriately and compliantly based on ECD
• Coordinates closing dates and times and verifies all required parties will be present and prepared
• Reviews Cash to close needed from Borrower at closing
• Reviews payment information with borrower