Chris Derks

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Recommended complementary purchases to customers, increasing revenue.
• Developed strong rapport with customers and created positive impression of business.

• Operated varied hand and power tools to complete repairs.
• Used problem-solving skills to alleviate issues efficiently with minimal supervision.
• Troubleshot equipment breakdowns and performed preventive maintenance.
• Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
• Followed safety protocols to minimize workplace accidents.
• Inspected and maintained equipment to keep items in top working condition.
• Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
• Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
• Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
• Installed new locks, door handles, and door closers.
• Reduced downtime by quickly diagnosing and resolving technical issues on machinery.
• Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
• Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
• Monitored and documented work performance in maintenance logs in compliance with company guidelines.
• Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
• Ensured smoother operations, maintaining accurate records of all maintenance activities.
• Streamlined workflow by optimizing equipment layout and arrangement in the facility.
• Replaced worn or broken parts on machines and equipment.
• Followed instructions from supervisor regarding daily job tasks and duties.
• Repaired and replaced pumps, valves and motors.
• Rewired and replaced faulty electrical components in equipment.
• Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.
• Positively engaged with customers and maintained professional appearance as company representative.

• Opened store from build out, managed effectively with growth averaging 30% annually from inception of location.
• Supervised daily operations by directing customer service, inventory and sales operations.
• Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
• Conducted inventory analysis to determine optimal stock levels.
• Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
• Educated and trained staff to equip with knowledge about products, customer service and store policies.
• Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
• Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
• Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
• Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Answered product questions and assisted customers in selection and checkout.
• Arranged and organized staff work schedules to guarantee proper coverage for peak business hours.
• Enhanced customer experience through attentive service and prompt resolution of issues.
• Answered questions about store policies and addressed customer concerns.

• Collaborated with team members to maintain a clean, organized, and safe working environment.
• Assembled new bicycles upon arrival at the shop, adhering to strict quality control guidelines from manufacturers.
• Serviced, maintained and repaired bicycles with focus on efficiency, quality and safety.
• Enhanced customer satisfaction by efficiently diagnosing and repairing various bicycle issues.
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