Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher William Palmer

Huntington Beach,CA

Summary

Career Plans and Objectives: Seasoned Leader that has worked for the Walt Disney Company for 11 years. Working in Fantasyland Attractions and now in Guest Relations. Looking to grow and mentor cast. Current role as a working lead trainer in Guest Relations has prepared me for this role. Learned to be flexible and work in any time frame or conditions. Working holidays and weekends or nights. Able to work any shift required.

Overview

16
16
years of professional experience

Work History

Guest Relations Working Lead Trainer

Guest Relations
07.2015 - Current
  • Mentor cast members and train new working leads in Guest Relations
  • Pass down knowledge and be available for continued training
  • Communicate best practices
  • Create training materials to assist new Lead trainees

VIP Host

Disneyland VIP Tour Guide
05.2015 - Current
  • Had the pleasure to host numerous families, celebrities, and invited guests around Disneyland Resort giving them amazing customer service and making sure Guests have a magical time creating lifelong memories
  • Think on the fly and adjust to any situation that may arise

Guest Relations Working Lead

Disneyland Resort
02.2015 - Current
  • The role has enhanced my abilities to multitask and problem solve various situations that may involve some creativity
  • Also my ability to keep calm under pressure and I feel like I handle it quite well
  • Being able to mentor and develop cast members
  • I have been a lead at city hall, chamber of commerce, guest information locations, lost and found, guest show operations, and reserved viewings


Guest Relations Host

Disneyland Resort
04.2014 - Current
  • Problem solving quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Facilitated guided tours through Disneyland
  • Guest Relations has also let me grow, given me the ability to handle serval tasks at once.
  • Direct Guests with variety of services and itinerary planning

Barista Shift Lead

Starbucks
01.2014 - 09.2014
  • Barista and shift leader
  • Working at a drive thru kept my time management at a premium and my ability to multitask to get the job done was a benefit
  • Keeping coworkers on time with breaks, lunches, and tasks
  • Had built a reputation of one who was able to plan and stay on task to get things done in a quick and correct manner.

Attractions Host

Disneyland Resort
09.2012 - 04.2014
  • Assisted guests onto rides and found appropriate partners for singletons to maximize ride capacity.
  • Kept attraction neat and clean, following company policy and safety guidelines.
  • Managed multiple tasks simultaneously and completed all assigned duties each shift.
  • Delivered friendly, prompt customer service to visitors of the attractions.

Valet/ Events

Parking Company Of America
01.2008 - 04.2012
  • Assisted with special events for the company which entailed booking privates parties and helping with the logistics for the valet portion of the parties
  • Work with the event coordinators to help with picking venues and letting customers know what the best parking situations for their event would be
  • Negotiate terms for the contracts of the events.
  • Supported Senior Leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
  • Fulfilled contractual obligations for rehearsal and day of event coordination.
  • Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
  • Analyzed event costs to identify areas of improvement and cost savings.
  • Supported planning, communications and scheduling of Type events.
  • Monitored and controlled event expenditures to meet budgets.
  • Trained and supervised event staff to complete tasks on time.
  • Implemented protocols and procedures to effectively manage planning process.

Education

High School Diploma -

Huntington Beach High School
Huntington Beach, CA
06.2005

Skills

  • Guest Service Skills
  • Care for Cast
  • Inclusive
  • Empathetic
  • Calm Under pressure
  • Cash Handling
  • Galaxy trained
  • Team orientated
  • Accurate Documentation
  • Coaching and Development
  • Product Knowledge
  • Customer Experience

Timeline

Guest Relations Working Lead Trainer

Guest Relations
07.2015 - Current

VIP Host

Disneyland VIP Tour Guide
05.2015 - Current

Guest Relations Working Lead

Disneyland Resort
02.2015 - Current

Guest Relations Host

Disneyland Resort
04.2014 - Current

Barista Shift Lead

Starbucks
01.2014 - 09.2014

Attractions Host

Disneyland Resort
09.2012 - 04.2014

Valet/ Events

Parking Company Of America
01.2008 - 04.2012

High School Diploma -

Huntington Beach High School

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