Christopher Jordan
San Jose,CA
Summary
Experienced and dynamic manager with a passion for service and team success. With a philosophy rooted in the adage: "A rising tide lifts all boats," I bring 25+ years of expertise in project management, operations, and marketing. My career in the energy sector at Tesla and my ever-evolving roles in hospitality demonstrate my ability to pivot and adapt to diverse cultures while demonstrating a strong commitment to excellence, team empowerment, and client satisfaction. I am looking forward to applying my skill set to a challenging new role with room for growth and advancement.
Overview
25
25
years of professional experience
Work History
Installation Supervisor
Tesla Inc.
01.2020 - 11.2023
- Efficiently lead and supervise one to three solar roof installation crews
- Hiring, training, and performance-managing crews and their expectations
- Project Planning
- Oversee and coordinate projects, ensuring they align with Tesla's quality standards and timelines
- Foster effective communication channels between installation teams and supporting departments, including design, material planning, fulfillment, and logistics
- Collaborate closely with cross-functional teams to address project challenges and streamline installation processes
- Proactively identify areas for improvement in installation workflows and implement solutions to enhance efficiency
- Uphold Tesla's commitment to exceptional quality by enforcing rigorous standards throughout the installation process
- Monitor and manage project, timelines, and resources to ensure successful project completion
- Act as a liaison between installation teams and customers, ensuring a positive and satisfactory experience
- Pioneered the Install Supervisor Solar Roof Review Board (ISSR), a comprehensive initiative aimed at meticulously analyzing and evaluating the performance of our solar roof projects.
Director of VIP Host Marketing
Hakkasan Group
05.2015 - 03.2019
- Established yearly budgets for the venue(s)
- Collaborated in the creation of 25 to 30 yearly dynamic social and musical events with up and coming, as well as known celebrities
- Executed the marketing of all event creatives, through social media and other digital platforms
- Hired, trained, and ensured the performance of our VIP Host Teams, while motivating them to achieve professional growth
- Managed team to hit and in some cases exceed sales goals
- Superintended seating configuration of our nightly VIP Guest
- Directed overall venue operations, including front door operations, as it relates to flow, admission, and door as well as table prices, to successfully hit our nightly and overall budgets
- Directed security initiatives
- Effectively addressed, resolved, and documented problematic, sometimes illegal activity expeditiously.
Assistant General Manager and Director of VIP Services
Aura Nightclub at The Atlantis Hotel and Casino
01.2012 - 04.2015
- Co-created and planned yearly events with General Manager
- Co-authored yearly budgets with GM and Executives
- Responsible for overall monitoring of general nightclub operations for front and back of house
- Hired, trained, and scheduled VIP Hosts
- Re-vamped and implemented SOP and SOS for all staff positions
- Created and monitored the Hosts' Business and Community Outreach Program
- Monitored social media platforms
- Maintained communication of club events with all relevant guest services departments
- Consulted with convention services to facilitate buyout opportunities throughout the year
- Implemented the cross-promotion arrangement between our Day Pool, 'Cain,' and Aura
- Coordinated celebrity table reservations at both the club and various venues in and around Atlantis, as needed.
Operations Manager/VIP Marketing Manager
Wet Republic, Tabu and Studio 54 at MGM Grand, Rehab at Hard Rock Hotel and Casino, Mix Lounge and Moorea Beach at Mandalay Bay
04.2010 - 12.2012
- Hired, trained, scheduled, evaluated, and motivated 40 VIP Hosts for Tabu and Studio 54
- Managed SOS of VIP guests ensuring their proper care throughout the night
- Addressed customer service issues and provided immediate solutions 'on the fly,' ensuring a high degree of customer satisfaction
- Evaluated FOH Operations across the AMG venues and made vital changes where necessary, to maintain integrity and the highest standards of service
- Controlled house pricing throughout the day/night depending on a given promotion
- Ensured that staff were hitting their host requirements across the board
- Lead weekly VIP Hosts meetings communicating brand modifications, upcoming events, and provide feedback on the team's overall performance
- Participated in weekly Director's and VIP Host Manager's Meetings, where I discussed weekly upcoming events and team performance.
Operations Manager/Director of Promotions
Tao Nightclub/Buddah Entertainment
06.2006 - 02.2010
- Managed 30 staff members including cashiers, doormen, security, and VIP hosts during nightly operations
- Addressed all customer service issues, providing effective and immediate solutions to ensure customer satisfaction
- Coordinated all promotional events between the marketing office and the front door staff, by providing nightly R.O.S
- (Run of Show) sheets for between 2 to 3 events per night
- Coordinated arrivals and departures of all VIP guests visiting the club
- Maintained weekly meetings with General Growth Partner's Security, which is the managing arm of The Venetian Hotel's famed Grande Canal Shoppes
- Devised inventive ways to fill up any remaining vacant tables not booked prior to opening of the nightclub on any night
- Conducted bi-weekly Front Door Staff Meetings to communicate brand modifications and to deliver feedback and assessment of overall performance.
Director of Promotions
Tao Nightclub
06.2006 - 02.2010
- Created and built The Ambassador Program, Tao's promotions team
- Liaised separately with bar, wait and cocktail staff when needed to assign promotional duties for major events
- Wrote SOP
- Hired, trained, and managed all staff
- Payroll preparation
- Secured Convention Access for team
- Tracked all concerts and other events relevant to our demographic and staffed accordingly
- Weekly promotional meetings
- Daily monitoring of team's Guerilla Marketing Program
- Created and instructed staff in Digital Marketing & Promotions through Facebook, Twitter, and LinkedIn
- Created and monitored the Drop Master Program, which delivered physical marketing material to over 250 strategic local businesses
- Created Border Promotions, which allowed the team to cross-promote with promoters from our Border States: California (in Los Angeles) and Arizona (in Scottsdale)
- Marketing and promotional material inventory and ordering.
Education
High School Diploma -
New York Military Academy
Cornwall-on-Hudson, NYAeronautical Science
Embry Riddle Aeronautical University
Daytona Beach, FLSkills
- Project Planning and Management
- Installation Planning
- Construction
- Operations Management
- Blueprint Understanding
- Schematic Understanding
- Tool and Parts Inventory Oversight
- Attention to Detail
- Organizational Skills
- Team Leadership
- Event Planning and Marketing
- Digital Marketing and Promotions
- VIP Marketing and Sales
- Hiring
- Management and Personnel Training
- Time Management
- Performance Evaluation
- Budgeting
- Policy and Procedure Writing
- Conflict Resolution
- Scheduling Coordination
- Business Development
- Thrive in deadline-driven environments
- Customer Relations and Service
- Community Relations
- Cultural Diversity
- Employee Safety Training
- Risk Management
- Large and Small-Scale Venues
- High-Risk Environments
- High-Tech Surveillance
- Asset and People Protection
- Crowd Control
- MS Office
- Analytical and Critical Thinking
- Adaptability and Flexibility
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Installation Supervisor
Tesla Inc.
01.2020 - 11.2023
Director of VIP Host Marketing
Hakkasan Group
05.2015 - 03.2019
Assistant General Manager and Director of VIP Services
Aura Nightclub at The Atlantis Hotel and Casino
01.2012 - 04.2015
Operations Manager/VIP Marketing Manager
Wet Republic, Tabu and Studio 54 at MGM Grand, Rehab at Hard Rock Hotel and Casino, Mix Lounge and Moorea Beach at Mandalay Bay
04.2010 - 12.2012
Operations Manager/Director of Promotions
Tao Nightclub/Buddah Entertainment
06.2006 - 02.2010
Director of Promotions
Tao Nightclub
06.2006 - 02.2010
High School Diploma -
New York Military Academy
Aeronautical Science
Embry Riddle Aeronautical University