CHRISTOPHER W. JORDAN

Motivated teams to achieve a remarkable 46% increase in installation efficiency by establishing the Installation Supervisor Solar Roof Review (ISSR) team. This organization included other Installation Supervisors from the Pacific Northwest, Regional Managers, and General Managers, with the sole purpose of identifying and addressing deficiencies across various support departments, from survey to logistics

• Actively participated in continuous improvement initiatives, sharing best practices and lessons learned from previous projects with team members.
• Oversaw subcontractors for structural repairs, ensuring precision and efficiency
• Recruited and trained crew members, fostering a skilled and cohesive workforce
• Conducted weekly safety and performance meetings to maintain high standards
• Ensured adherence to quality and safety standards through meticulous audits
• Consistently met deadlines through efficient task delegation among team members based on individual strengths and expertise levels.
• Resolved client concerns quickly and professionally, resulting in repeat business and referrals from satisfied customers.
• Implemented quality control measures, leading to a significant reduction in rework requests from clients.
• Acted as the primary interface between installation teams and customers, ensuring positive, high satisfaction experiences.

Led the VIP Host team to meet or exceed revenue goals for four consecutive years consistently.

• Hired and developed high-performing VIP Host teams by providing mentorship, guidance, and opportunities for professional growth.
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
• Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
• Established departmental performance goals and provided feedback for underperforming areas.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Organized and executed 25-30 social and musical events annually
• Spearheaded marketing campaigns to enhance audience engagement and drive revenue growth
• Directed venue operations, ensuring alignment with financial objectives
• Implemented robust security measures to ensure a safe environment.

• In the first year of operations, I developed a training program to educate all customer-facing business partners and hotel management on nightclub and dayclub culture, processes, and best practices. This initiative resulted in an 85% increase in off-season table reservations, a smooth NYE advanced booking process, which yielded a 60% rise in customer satisfaction
• Recruited and trained VIP table reservation hosts, ensuring optimal staffing and exceptional service
• Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
• Collaborated on annual event planning to enhance guest experiences
• Managed annual budgets, driving significant profitability through strategic cost-saving measures
• Oversaw nightclub operations, ensuring seamless service delivery
• Enhanced brand presence through social media management.

• Oversaw several venues, focusing on cross-promotions between our daylife pools and our nightlife venues
• This led to a high guest retention rate and overall profitability
• Hired and supervised a team of 40 VIP hosts across multiple venues
• Ensured exceptional VIP guest experiences
• Addressed club entry service challenges which resulted in a 30% increase in door revenue.
• Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
• Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
• Improved customer loyalty by implementing effective email marketing campaigns and personalized offers.

• Created and wrote the SOP for Vegas’ first Door Operations Manager position
• Renamed, rebuilt and rewrote the promotional team’s SOP (now known as Tao Ambassador Program), and managed the team responsible for realizing an impressive $7 million in company revenue in its first year
• Reconfigured Club’s entry, resulted in an almost 125% increase in door revenue
• Ensured exceptional VIP guest experiences
• Addressed club entry service challenges that resulted in a 30% increase in door revenue.