Christos Argyros
Whitestone,NY
Summary
VP, Service Relationship Manager with over 15 years of leadership experience in the Long Island City and Astoria banking markets. A critical partner to the retail team, dedicated to leading "People First" engagement strategies and overseeing comprehensive service functions to ensure an amazing client experience. Expert in mentoring staff for operational excellence, conducting complex training, and resolving escalated service challenges through strategic coaching and professional development.
Overview
18
18
years of professional experience
Work History
VP, Service Relationship Manager
Connect One Bank
Astoria, NY
04.2023 - Current
- Executed high-tier service protocols to enhance client onboarding experiences.
- Facilitated regular staff meetings to promote communication and collaboration. Supported team development through skill-building workshops. Assisted in mentoring new staff members to enhance their onboarding experience.
- Directed comprehensive service functions to ensure seamless client experiences across all touchpoints.
- Orchestrated high-impact team meetings and training sessions to enhance staff knowledge of bank products and services.
- Oversaw and monitored all operational functions to ensure staff performance aligns with bank’s security audit and control procedures.
- Directed performance coaching initiatives to empower employees in resolving client issues efficiently.
- Directed comprehensive talent lifecycle management, encompassing interviewing, hiring, and professional development planning.
- Resolved escalated client service issues by taking full ownership and driving them to resolution while exemplifying professional conduct.
- Cultivated a cohesive team culture by aligning staff with market-specific initiatives and internal service campaigns.
Branch Manager
Investors Bank (Citizens Financial Group Div. (Citizens Bank))
Long Island City/ Astoria
10.2018 - 04.2023
- Managed business development in competitive Long Island City/Astoria market.
- Established strong network of COIs to generate new business opportunities.
- Represented bank at community events to enhance product visibility and relationships.
- Provided branch management with leadership and coaching in sales and customer service.
- Engaged high-net-worth clients to cultivate and expand existing relationships.
- Collaborated with internal and external partners to achieve targeted goals.
Assistant Branch Manager
Investors Bank (Citizens Financial Group Div. (Citizens Bank))
Long Island City/ Astoria
02.2015 - 09.2018
- Effectively managed the overall business development in a highly competitive market of Long Island City/ Astoria area.
- Developed a strong network of COI’s to help refer new business opportunities.
- Membership of several community groups and networking organizations. Represent the bank at several events to promote bank products, develop strong working relationships and community visibility.
- Provide branch management with leadership, coaching and direction in the areas of sales, service, customer concerns, operations, human resources, business development and community involvement.
- Engaged in high-net-worth clients to grow and develop existing relationships.
- Close collaborations with internal and external partners business partners to effectively meet targeted goals.
Head Teller/ Management Trainee
Astoria Federal Savings Bank
Long Island City/ Astoria and Flushing Market
01.2008 - 02.2015
- Managed operations of high-traffic branches in Long Island City, Astoria, and Flushing Market.
- Conducted monthly meetings and training sessions to enhance staff knowledge and skills.
- Ensured compliance with audits, security protocols, and bank policies across all branches.
- Represented bank at networking events to increase branch visibility and community engagement.
Education
Bachelor’s Degree - Applied Sciences
BIMT
Brooklyn, NYSkills
- Branch management
- Leadership and training
- Effective communication
- Business development
- Operational best practices
- Microsoft Office proficiency
Languages
English/Greek
Timeline
VP, Service Relationship Manager
Connect One Bank
04.2023 - Current
Branch Manager
Investors Bank (Citizens Financial Group Div. (Citizens Bank))
10.2018 - 04.2023
Assistant Branch Manager
Investors Bank (Citizens Financial Group Div. (Citizens Bank))
02.2015 - 09.2018
Head Teller/ Management Trainee
Astoria Federal Savings Bank
01.2008 - 02.2015
Bachelor’s Degree - Applied Sciences
BIMT