Christos Varsamis
Melbourne,FL
Summary
Detail-oriented Materials Scientist with experience in materials characterization, formulation, and performance testing across research and applied environments. Skilled in analyzing structure–property relationships, optimizing material properties, and collaborating with cross-functional teams to support product development and innovation. Strong background in laboratory techniques, data analysis, and technical reporting.
Overview
9
9
years of professional experience
9
9
years of post-secondary education
Work History
Key Account Manager
PepsiCo
Larisa
10.2016 - Current
- Developed strong relationships with key clients to understand their needs.
- Collaborated with cross-functional teams to deliver tailored solutions for clients.
- Managed contract negotiations and renewals to ensure client satisfaction.
- Analyzed market trends to identify growth opportunities for accounts.
- Coordinated product launches and promotions in alignment with client strategies.
- Provided training and guidance to new team members on account management practices.
- Resolved client issues efficiently, ensuring smooth communication and service delivery.
- Conducted meetings with clients to discuss their objectives, challenges, and strategies.
- Identified new opportunities for growth within existing accounts, as well as potential new customers.
- Managed key enterprise account with responsibility for sales, contracts, negotiations and reporting.
- Managed the relationship between internal teams and external customers.
- Utilized sales data and client feedback to improve organizational strategies.
- Maintained a deep understanding of client products and services in order to effectively promote them.
- Resolved conflicts between customers and other departments by identifying root causes and proposing solutions.
- Sought out opportunities for upselling additional products or services to existing customers.
Front Office Manager
Rachi Restaurant
Lefkada, Greece
05.2024 - 10.2025
- Managed front desk operations and ensured smooth guest check-in and check-out processes.
- Supervised front office staff and provided training on customer service standards.
- Coordinated reservations and maintained accurate guest records in the booking system.
- Addressed guest inquiries and resolved complaints to enhance customer satisfaction.
- Collaborated with kitchen staff to manage dining arrangements and special requests.
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Supervised the preparation of guest bills and invoices ensuring accuracy before issuing them to guests.
- Analyzed daily reports such as occupancy rate report, revenue report, prepared by subordinates.
- Analyzed customer feedback data to identify areas of improvement.
Head Waiter
Tropicana (Comus Restaurant)
Mykonos
04.2023 - 10.2023
- Managed dining room operations to ensure smooth service flow.
- Trained and mentored new waitstaff on restaurant protocols.
- Coordinated with kitchen staff to facilitate timely meal delivery.
- Assisted guests with menu selections and special requests.
- Supervised table settings and maintained cleanliness standards.
- Handled customer inquiries and resolved complaints effectively.
- Collaborated with management to enhance guest experiences.
- Maintained inventory of supplies for dining service needs.
- Trained new waiters on food service procedures and customer service standards.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Provided assistance in resolving customer complaints in a professional manner.
- Enforced health and safety regulations in the restaurant dining area.
- Greeted customers and escorted them to their tables.
- Worked closely with kitchen staff to ensure prompt delivery of food items when requested by guests.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Calculated charges, issued table checks, and collected payments from customers.
- Adhered to cash handling policies when accepting payments from customers.
- Consistently monitored dining room ambiance including music levels, lighting, decorations.
Assistant Waiter
SantAnna Beach Bar
Mykonos
05.2021 - 09.2021
Walter
SantAnna Beach Bar
Mykonos
05.2020 - 10.2020
Education
Bachelor of Science - Materials Science & Engineering
University of Crete
Heraklion, Greece 09.2016 - 06.2025
Skills
- Data analysis
- Quality assurance
- Material handling
- Customer relationship management
- Process optimization
- Team collaboration
- Problem solving
- Effective communication
- Conflict resolution
- Material identification
- Supply chain optimization
- Material planning
- Stock control
- Material sourcing
- MS Excel
- Quality control
- Weighing Techniques
- Multitasking capacity
- Analytical skills
- Safety procedures
- Sample preparation
- Sample preservation
Personal Information
- Date of Birth: 10/09/98
- Driving License: 07/17/2019
- Place of Birth: Larisa
Timeline
Front Office Manager
Rachi Restaurant
05.2024 - 10.2025
Head Waiter
Tropicana (Comus Restaurant)
04.2023 - 10.2023
Assistant Waiter
SantAnna Beach Bar
05.2021 - 09.2021
Walter
SantAnna Beach Bar
05.2020 - 10.2020
Key Account Manager
PepsiCo
10.2016 - Current
Bachelor of Science - Materials Science & Engineering
University of Crete
09.2016 - 06.2025