Christos Angelos
Downers Grove
Summary
Versatile and results-driven professional with extensive experience in the service hospitality industry. Excelled in operation management and customer engagement, enhancing efficiency and building a loyal customer base. Proven ability to multitask efficiently and improve service while managing cost control and maintaining a strong customer relationship. Demonstrates excellent problem-solving abilities and interpersonal skills, driving significant improvements in service delivery and cost control. Known for adaptability, reliability, and a passion for delivering exceptional guest experiences.
Overview
31
31
years of professional experience
Work History
Restaurant Bar Owner/Operator Manager
Sliccily Pizzapub
10.2014 - 08.2024
- Streamlined operations by implementing efficient inventory management systems and staff scheduling procedures.
- Enhanced employee performance through regular feedback sessions, performance evaluations, and recognition of accomplishments.
- Developed a loyal customer base through consistent delivery of high-quality food, beverages, and service.
- Analyzed sales data regularly in order to make informed decisions about menu offerings based on popularity trends.
- Maintained a high standard of food quality by sourcing fresh, local ingredients and working closely with the kitchen team.
- Implemented effective cost control measures in areas such as food waste reduction, energy conservation, and supply chain management.
Restaurant Manager
Giordanos Corporate Restaurant
02.2008 - 09.2013
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Managed staff schedules and maintained adequate coverage for all shifts.
Restaurant General Manager
Au Bon Pain Northwestern Hospital
05.2005 - 12.2007
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
Restaurant Owner/Operator
Cubbie Doggs Wrigleyville
05.1997 - 12.2004
- Optimized menu offerings based on market research analysis leading to increased popularity among target demographics.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Purchased food and cultivated strong vendor relationships.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Oversaw food preparation and monitored safety protocols.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw successful marketing campaigns to increase restaurant exposure and awareness.
- Managed payroll, daily deposits, and cost controls.
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
Floor Broker Assistant
ABS Trading Chicago Mercantile Exchange
06.1993 - 05.1997
- Worked closely with sales teams to develop tailored investment strategies for high net-worth clients.
- Negotiated favorable trade terms with counterparties, resulting in increased profits.
- Contributed positively to the brokerage''s overall reputation through consistent professionalism, integrity, and ethical conduct in all dealings.
- Monitored market trends and movements to anticipate optimal trading opportunities.
- Streamlined communication between traders and clients for improved order execution.
- Greeted guests in with friendliness and professionalism.
- Networked to identify potential new clients and expand geographic territories.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Assisted manager in all aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
Education
Business Transfer Pathway - Business
College of DuPage
Glen Ellyn, IL09-1992
Skills
- Cost Control
- Operations management
- Customer engagement
- POS system operation
- Sales expertise
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Adaptability and flexibility
- Analytical thinking
- Interpersonal skills
Languages
English
Greek
Spanish
Timeline
Restaurant Bar Owner/Operator Manager
Sliccily Pizzapub
10.2014 - 08.2024
Restaurant Manager
Giordanos Corporate Restaurant
02.2008 - 09.2013
Restaurant General Manager
Au Bon Pain Northwestern Hospital
05.2005 - 12.2007
Restaurant Owner/Operator
Cubbie Doggs Wrigleyville
05.1997 - 12.2004
Floor Broker Assistant
ABS Trading Chicago Mercantile Exchange
06.1993 - 05.1997
Business Transfer Pathway - Business
College of DuPage
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