Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christy Innes

Deshler,OH

Summary

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

11
11
years of professional experience

Work History

Business Owner

All Things Stoned, LLC
05.2019 - Current
  • Enhanced product awareness by taking pictures of new and available product offerings and posting to company's website and media accounts.
  • Built and deployed operational procedures, training programs and administrative systems to handle needs.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
  • Input income and expense details into database to track business finances and address variances.
  • Capitalized on social media platforms to increase market awareness and recruit sales agents.
  • Consulted with customers to assess needs and propose optimal solutions.

CSR

Loves Travel Stop
09.2022 - 03.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded proactively and positively to rapid change.

Server

Pizza Hut
03.2022 - 09.2022
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Tile Setter Assistant

Strang Tile & Flooring
02.2019 - 03.2020
  • Readied surfaces for smooth installations by removing damaged materials and correcting minor imperfections.
  • Helped Wayne Strang complete skilled work by coordinating needed supplies and equipment based on specific job requirements.
  • Spread grout between creamic joints, removed excess materials and smoothed finishes for professional look.
  • Applied caulk, sealants or other agents to installed surfaces.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Assistant Front End Manager

Pappy's Pub
10.2015 - 07.2018
  • Trained team members in successful strategies to meet operational and sales targets.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Monitored cash drawers in 4 checkout stations to verify adequate cash supply.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Completed stockroom tasks by leading stock team, receiving and unpacking merchandise and placing all products out on sales floor.
  • Prepared weekly employee work schedules for team members.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.

Assistant Store Manager

K&T Party Store
02.2012 - 10.2015
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Rotated merchandise and displays to feature new products and promotions.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.

Education

GED -

Charlevoix Middle/ High School
Charlevoix, MI
05.1997

Skills

  • New Business Development
  • Sales Strategies
  • Issue Resolution
  • Staff Management
  • Task Delegation
  • Operations Management
  • Attention to Detail
  • Driven and Determined
  • Verbal and Written Communication
  • Training and Development
  • Vendor Relationship Management
  • Team Leadership
  • Customer Relations

Timeline

CSR

Loves Travel Stop
09.2022 - 03.2023

Server

Pizza Hut
03.2022 - 09.2022

Business Owner

All Things Stoned, LLC
05.2019 - Current

Tile Setter Assistant

Strang Tile & Flooring
02.2019 - 03.2020

Assistant Front End Manager

Pappy's Pub
10.2015 - 07.2018

Assistant Store Manager

K&T Party Store
02.2012 - 10.2015

GED -

Charlevoix Middle/ High School

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