Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Christy Adams

Houston

Summary

Dynamic customer service professional with a proven track record at Southern Mobility Specialists, excelling in active listening and critical thinking. Adept at enhancing patient experiences and streamlining processes, I leverage data entry skills to ensure accuracy and efficiency, consistently delivering exceptional support and fostering strong team collaboration.

Overview

30
30
years of professional experience

Work History

Customer Service Representative

Southern Mobility Specialists
09.2020 - Current


  • Provided product information to enhance customer decision-making processes.
  • Provided exceptional support to patients, addressing inquiries and resolving issues efficiently.
  • Assisted in navigating healthcare systems, enhancing patient understanding of services available.
  • Collaborated with interdisciplinary teams to ensure seamless patient experiences and care continuity.
  • Utilized electronic health record (EHR) systems for accurate documentation and information retrieval.
  • Streamlined appointment scheduling processes, improving overall operational efficiency for the department.

Deputy Clerk

Chickasw County Chancery Clerk's Office
03.2018 - 10.2020
  • Managed filing systems to ensure accurate and efficient document retrieval.
  • Assisted in processing legal documents, maintaining compliance with regulations and deadlines.
  • Coordinated communication between departments to facilitate smooth information flow.
  • Updated case management software to track progress and enhance reporting accuracy.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.

Owner

Adams Home Furnishings & Appliances
07.2010 - 02.2018
  • Developed strategic marketing plans to enhance brand visibility and drive customer engagement.
  • Managed inventory systems to optimize stock levels and reduce operational costs.
  • Trained and mentored staff to ensure high standards of customer service and product knowledge.
  • Oversaw financial planning, including budgeting, forecasting, and expense management.
  • Managed day-to-day business operations.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.

Charge Entry Specialist

Chickasaw Medical Clinic
11.1995 - 08.2010
  • Processed patient charge entries with high accuracy to ensure timely billing.
  • Collaborated with clinical staff to resolve discrepancies in charge submissions efficiently.
  • Implemented best practices for data entry, enhancing workflow efficiency and reducing errors.
  • Trained new team members on charge entry protocols and system navigation for optimal performance.
  • Developed training materials for ongoing staff education on updates in billing software systems.
  • Participated in regular team meetings to stay informed on department goals, upcoming changes, and relevant updates affecting the charge entry process.
  • Managed high-volume workload while maintaining exceptional attention to detail for precise data input into the medical billing system.
  • Maintained strict adherence to HIPAA regulations, protecting patient privacy and ensuring the confidentiality of sensitive information .

Education

Associate of Applied Science - Business Technology

Itawamba Community College
Tupelo
05-1990

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Southern Mobility Specialists
09.2020 - Current

Deputy Clerk

Chickasw County Chancery Clerk's Office
03.2018 - 10.2020

Owner

Adams Home Furnishings & Appliances
07.2010 - 02.2018

Charge Entry Specialist

Chickasaw Medical Clinic
11.1995 - 08.2010

Associate of Applied Science - Business Technology

Itawamba Community College

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Christy Adams