Christy Aldhizer
Mount Sidney,Virginia
Summary
Experienced Senior Customer Service Representative with a strong background in dispute resolution, transaction processing, and customer education. Committed to enhancing customer experiences and training staff to uphold service excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Customer Service Representative
City National Bank
Verona, VA
07.2025 - Current
- Process customer transactions accurately and efficiently.
- Educate clients on banking products and services available.
- Assist customers with account inquiries, transaction issues, and disputes.
- Assist with training new staff on customer service protocols and bank policy.
- Maintained cash drawer, ensuring accurate cash balances throughout shifts, also ensuring the branch vault when needed.
Float Teller
SouthState Bank
Columbia, SC
03.2021 - 07.2025
- Processed customer transactions accurately and efficiently at.
- Assisted customers with account inquiries and banking services.
- Maintained cash drawer, ensuring accurate cash balances throughout shifts, also the branch vault when needed.
- Educated customers on banking products and services available.
Senior Customer Service Representative
City National Bank
Waynesboro, Virginia
12.2015 - 02.2021
- Resolved customer complaints through effective communication and problem-solving.
- Assisted customers with account inquiries, transaction issues, and disputes.
- Processed customer transactions accurately and efficiently.
- Educated clients on banking products and services available.
- Maintained up-to-date knowledge of bank policies and procedures.
- Trained new staff on customer service protocols and bank policies.
Education
High School Diploma -
Dreher High School
Columbia, SC06-1988
Skills
- Transaction processing
- Customer education
- Account management
- Dispute resolution
- Cash handling
- Customer relationship management
- Staff training
- Call center experience
- Payment processing
- Product and service sales
Certification
- City National Bank Customer Service Certification
Timeline
Senior Customer Service Representative
City National Bank
07.2025 - Current
Float Teller
SouthState Bank
03.2021 - 07.2025
Senior Customer Service Representative
City National Bank
12.2015 - 02.2021
High School Diploma -
Dreher High School