Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Christy Alvarado

Mission,TX

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with outstanding active listening and multitasking abilities. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Teleperformance USA
McAllen, Texas
06.2022 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Supervisor

Senture LLC
Mcall, TX
06.2020 - 06.2022
  • Directed and supervised team of 15 employees in daily operations.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.

  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.

Customer Service Representative

Charter Spectrum
Mcallen, TX
06.2019 - 01.2020
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.

Customer Service Representative

BBVA Compass Bank
Pharr, Texas
10.2014 - 06.2019
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Collected deposits or payments and arranged for billing.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Made outbound calls to obtain account information.
  • Used proven techniques to de-escalate angry customers during telephone interactions.

Education

GED -

Region One Adult Education
McAllen, TX
06-2012

Skills

  • Scheduling
  • Product Knowledge
  • Appointment Scheduling
  • Inbound and Outbound Calling
  • Call Management
  • Data Entry
  • Data Collection
  • Receiving support
  • Professional telephone demeanor
  • Active Listening
  • Escalation management
  • Customer Relations

Languages

Spanish
Professional

Timeline

Customer Service Representative

Teleperformance USA
06.2022 - Current

Supervisor

Senture LLC
06.2020 - 06.2022

Customer Service Representative

Charter Spectrum
06.2019 - 01.2020

Customer Service Representative

BBVA Compass Bank
10.2014 - 06.2019

GED -

Region One Adult Education

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Christy Alvarado