Christy Austin
Montgomery,AL
Summary
Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building. Personable Teller with 15 years of experience assisting customers with questions, processing transactions and handling clerical and administrative duties. Punctual and hardworking professional commended for high level of accountability and accuracy. Equipped with strong knowledge of financial and security regulations impacting bank operations.
Overview
22
22
years of professional experience
Work History
Administrative Secretary
Montgomery Public Schools
Montgomery, AL
03.2023 - Current
- Received and routed incoming calls and correspondence to promote timely communication.
- Directed internal and external calls, emails and faxes to designated departments.
- Conducted accounts receivable duties by invoicing, researching chargebacks and analyzing discrepancies and reconciliations.
- Set up workshops and meetings by scheduling conference rooms, coordinating catering and preparing supplies.
- Produced and distributed memos, newsletters and other forms of communication.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Directed customer communication to appropriate department personnel.
- Organized and maintained confidential files and records.
- Coordinated travel arrangements for staff members.
- Assisted in the development of evaluation protocols, data collection instruments, and analysis plans.
- Interpreted quantitative and qualitative data from surveys, interviews, focus groups.
- Attended workshops and conferences related to best practices in program evaluations.
- Conferred with parents, teachers and administrators to discuss children's progress and resolve behavioral and academic problems.
Bank Teller
Wells Fargo
Montgomery, AL
03.2013 - 03.2023
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Explained bank services, financial products and applicable fees to customers.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Directed specific questions to appropriate branch personnel.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Performed transactional, operational and customer support tasks through knowledge of bank procedures and products.
- Built and maintained client relationships through quality, personalized interactions.
- Adhered to financial services security and audit procedures.
Store Manager
AT&T Wireless
Selma, AL
01.2009 - 07.2010
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Researched and analyzed monetary figures involved in monthly subscription plans and explained commitments and charges to interested guests.
- Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling.
- Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
- Answered guest questions and walked through features of wireless devices to resolve confusion about device features.
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Established store tactics and strategies to achieve operational performance and sales goals.
Cash Office Administrator
Walmart
Montgomery, AL
08.2001 - 07.2007
- Analyzed key business metrics to support resource allocation and prioritization.
- Prepared and processed payrolls.
- Checked postings and documents for correctness, accuracy and proper coding.
- Received and recorded cash, checks and transfers.
- Implemented best practices, automation and digitization to improve business processes.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Reconciled computer reports with manually maintained ledgers.
- Performed bookkeeping and accounting consulting services.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
Education
MBA - Business Administration And Management
Faulkner University
Montgomery, AL12-2024
Bachelor of Science - Human Resources Management
Faulkner University
Montgomery, ALSkills
- Asset Management
- Money Handling
- Sorting and Filing
- Currency Counting Machines
- Database Entry
- Spreadsheet Development
- Clerical Support
Languages
American Sign Language
Professional
Timeline
Administrative Secretary
Montgomery Public Schools
03.2023 - Current
Bank Teller
Wells Fargo
03.2013 - 03.2023
Store Manager
AT&T Wireless
01.2009 - 07.2010
Cash Office Administrator
Walmart
08.2001 - 07.2007
MBA - Business Administration And Management
Faulkner University
Bachelor of Science - Human Resources Management
Faulkner University
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