Christy Balcom
Oakland Park,FL
Summary
Determined Operations Manager with success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balanced targets with resources and optimized long-term success. Successfully developing and impresting marketing and sales strategies. A strong leader and problem-solver dedicated to encourage and support staff and client needs ensuring a VIP atmosphere.
Overview
28
28
years of professional experience
Work History
Operations Manager Consultant
Capital Realty Partners
11.2020 - Current
- Developed complete business plans and operational strategies for new and existing business.
- Led procedure development, staff performance reviews and training programs.
- Enhanced client satisfaction by resolving difficult customer issues.
- Coordinated and organized events and travel.
- Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.
Treatment and Operations Coordinator
Dr. Michel Matouk
03.2018 - Current
- Provided direction and guidance to internal teams in order to achieve targets.
- Oversaw and implemented day-to-day operations including insurance billing, prior authorizations of insurance and providing detailed client treatment proposals.
- Collaborated with area referrals to coordinate patient treatment and care.
- Schedule planning meetings, book hospital surgical rooms.
- Oversee and train large team to post insurance payments, follow up on insurance explanation of benefits, appeal denied and unpaid claims.
- Support patients/clients in understanding their insurance policies and financial assistances options.
- Maintaining doctors schedule to insure the two doctors surgical times and consult times are booked at 100% of capicitiy at least 2 weeks out by constitant comminicaion with patietns/clients and filling any cancellations and always having back up plans for undecided cases.
On-Call Banquet Server
Westin Hotel
02.2023 - Current
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Arranged linens and table settings according to seating plan and event theme.
Treatment Plan Coordinator
Dr. Robert Miller
01.2016 - 03.2018
- Maintained confidentiality of patient data and condition to safeguard health information.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Delivered excellent patient experiences and direct care.
Office Manager
Dr. Craig Shapiro
02.2014 - 01.2016
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Physician Secretary
Boca Raton Physicians Concierge Medicine
01.2007 - 01.2014
General Manager
When In Rome Pizzeria
02.2005 - 10.2008
General Manager
Wellfit International Fitness Center
02.2005 - 10.2005
Office Manager
Physical Success Inc/Medco Medical Supply
01.2003 - 01.2005
Staffing Manager
Manpower Temporary Services
01.2002 - 11.2002
Bank Manager
SunTrust Bank
03.1995 - 06.2002
Skills
- Workflow Planning
- Contract Development
- Policy and Procedure Implementation
- Staff Training and Management
- Contract Review and Recommendations
- High-Pressure Environments
- Schedule Oversight
- Budget Development and Management
- Financial and Cash Flow Analyses
Timeline
On-Call Banquet Server
Westin Hotel
02.2023 - Current
Operations Manager Consultant
Capital Realty Partners
11.2020 - Current
Treatment and Operations Coordinator
Dr. Michel Matouk
03.2018 - Current
Treatment Plan Coordinator
Dr. Robert Miller
01.2016 - 03.2018
Office Manager
Dr. Craig Shapiro
02.2014 - 01.2016
Physician Secretary
Boca Raton Physicians Concierge Medicine
01.2007 - 01.2014
General Manager
When In Rome Pizzeria
02.2005 - 10.2008
General Manager
Wellfit International Fitness Center
02.2005 - 10.2005
Office Manager
Physical Success Inc/Medco Medical Supply
01.2003 - 01.2005
Staffing Manager
Manpower Temporary Services
01.2002 - 11.2002
Bank Manager
SunTrust Bank
03.1995 - 06.2002
Bachelor of Science - Business Management
Western International University
Accomplishments
Licensed Real Estate Agent -2020
International Travel Agent-2023
ACE Certified Personal Trainer -2005
Hobbies
Volunteer for several Animal Rescue organizations
Education
Bachelor of Science-Western International University / Business Management
Temp, AZ | July 2015
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