Summary
Overview
Work History
Education
Skills
Timeline
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Crystal Balde

Crystal Balde

Marie
Orangeburg,SC

Summary

Dynamic professional with a proven track record at First Citizens Bank, excelling in customer relationship building and CRM software proficiency. Leveraged goal-oriented approach and sales expertise to enhance customer satisfaction and achieve sales targets. Skilled in fostering client relationships and enhancing customer experiences, contributing to significant revenue generation and customer retention.

Overview

27
27
years of professional experience

Work History

Sales and Service Representative

First Citizens Bank
06.2024 - 01.2025
  • Streamlined the sales process for increased efficiency, ensuring accurate record-keeping, timely follow-ups, and successful deal closures.
  • Conducted regular assessments of client satisfaction levels through customer surveys and feedback mechanisms to continuously improve service quality.
  • Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
  • Managed key accounts effectively by proactively addressing concerns or issues, ensuring high levels of customer retention and satisfaction.
  • Delivered product demonstrations tailored to clients'' specific requirements, showcasing features that would benefit their businesses directly.
  • Implemented upselling techniques to capitalize on existing client relationships for increased revenue generation.
  • Achieved sales targets consistently by utilizing persuasive communication skills and product expertise.
  • Assisted in the development of sales strategies by providing insights on competitor offerings and market trends.
  • Managed high-volume cash drawer, maintaining accountability and minimizing discrepancies.
  • Assisted branch management in implementing new policies and procedures, ensuring smooth transitions for both staff and clients.
  • Led weekly team meetings focused on continuous improvement initiatives throughout the branch operations.
  • Actively participated in community events on behalf of the bank, reinforcing a positive local presence among clients.
  • Assisted with the onboarding process for newly hired tellers, providing hands-on training and guidance for a seamless integration into the team.
  • Mentored junior bank tellers, fostering a positive work environment and encouraging professional growth.
  • Developed strong relationships with customers, promoting bank products and services tailored to individual needs.

Assistant Store Manager

Family Dollar
03.2023 - 06.2024
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
  • Maintained visual merchandising standards to create an engaging shopping experience for customers.
  • Completed routine store inventories.
  • Empowered team members by delegating tasks effectively while also offering guidance when needed.
  • Trained and managed associates in customer service and sales techniques.
  • Managed scheduling for store shifts to accomplish proper staffing.
  • Assisted store manager in meeting standards for customer service and quality.
  • Collaborated with Store Manager to analyze sales data, identify trends, and develop targeted action plans.
  • Enhanced customer satisfaction by resolving conflicts, addressing concerns, and providing exceptional service.

Melt Technician

Zeus Industrial Products Inc
04.2019 - 03.2023
  • Enhanced safety practices by conducting regular inspections of melt equipment, identifying potential hazards, and implementing corrective actions.
  • Upgraded knowledge base through ongoing professional development activities focused on industry innovations and emerging technologies related to melting processes.
  • Enhanced organizational reputation with diligent attention to environmental regulations associated with air emissions control systems around furnace operations.
  • Promoted a positive work environment through collaboration with colleagues in achieving shared goals while maintaining strict adherence to safety protocols.
  • Contributed to overall plant efficiency by collaborating with other technicians on furnace upgrades or installations as needed.
  • Streamlined communication between departments by providing accurate documentation of melt activities, including production records, test results, and operational logs.
  • Improved efficiency by monitoring and adjusting melting furnaces to ensure optimal temperature and material consistency.
  • Supported management decision-making processes with timely submission of accurate reports detailing key performance indicators for the melt area.
  • Maintained compliance with industry standards through consistent application of company policies and procedures during daily operations.
  • Facilitated smooth workflow transitions between shifts by providing comprehensive handover reports on melt activities and equipment status to incoming technicians.
  • Minimized errors in data entry by accurately recording all relevant information regarding melt production into computerized systems for real-time tracking purposes.
  • Strengthened team dynamics by actively participating in cross-training initiatives, sharing knowledge and expertise with colleagues to ensure consistent skill development across the department.
  • Supported continuous improvement initiatives in the melt department by actively participating in team meetings, training sessions, and sharing best practices.

Server/ House Keeper

Buckridge Plantation
03.2009 - 04.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Bank Teller

Bank of America
05.1998 - 03.2008
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Processed customer transactions promptly, minimizing wait times.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Counted and packaged currency and coins.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Reconciled cash drawer and resolved discrepancies.
  • Educated customers on use of banking website and mobile apps.
  • Provided customer records, account statements and copies of checks.
  • Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
  • Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
  • Educated customers on banking products, enabling them to make informed decisions about their finances.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Turned in excess cash to maintain drawer security.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.

Education

High School Diploma -

Garden City Christian School
Orangeburg, SC

Skills

  • Goal oriented
  • Cold calling
  • Performance tracking
  • CRM software proficiency
  • Sales presentations
  • Product and service knowledge
  • Account servicing
  • Closing talents
  • Customer service
  • Customer relationship building
  • Relationship building
  • Customer relations
  • Customer experience enhancement

Timeline

Sales and Service Representative

First Citizens Bank
06.2024 - 01.2025

Assistant Store Manager

Family Dollar
03.2023 - 06.2024

Melt Technician

Zeus Industrial Products Inc
04.2019 - 03.2023

Server/ House Keeper

Buckridge Plantation
03.2009 - 04.2019

Bank Teller

Bank of America
05.1998 - 03.2008

High School Diploma -

Garden City Christian School

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Crystal BaldeMarie