Christy Barta

Process Implementation, Business Development, Recruiting Function & Brand Development

• Lead a team of recruiters to successfully fill high-priority positions within tight deadlines, ensuring seamless operations.
• Collaborate with teams to ensure fair and consistent application of policies related to diversity, equity, and inclusion across all departments.
• Implement and lead diverse recruitment strategies, attracting top talent from underrepresented groups in the industry.
• Streamlining hiring processes for quicker candidate placements, resulting in reducing the time-to-fill rates by 15%.
• Provide consultation to executive leadership regarding industry trends, competitive landscape, and best practices in talent acquisition.

Process Implementation, Strategic Attrition Reduction & Day One Fill Rates

• Built and managed a diverse on and offshore team of up to forty talent acquisition professionals, overseeing complex, cross-functional projects to foster collaboration and influence enterprise-wide solutions.
• Developed and implemented targeted recruitment strategies that resulted in a 42% increase in qualified candidates and a 26% decrease in the time to fill the positions.
• Developed and implemented an intake form process for client classes and internal corporate positions, which increased the efficiency of the process by more than 40% by eliminating unnecessary steps, standardizing job descriptions, compiling an inclusive list of all required information in one location and removing redundancies
• Operated a full cycle on/offshore recruiting / onboarding team of 32 with an operating budget well under industry average and brought that team in under budget by 8.5% at fiscal yearend.
  Tasked with eliminating all external agency hiring by 2022 calendar year end. $2.5 million in agency costs for 2022.
• Took Recruiting Team from an average Day One Training Show Rate of 87% when I came onboard in April 2021 to a consistent average Day One Training Show Rate of 100%+ for all of 2022 and 2023.

High Volume Recruitment, Onboarding Process & Social Media Campaigns

• Conducted efficient budgeting and monitoring of (over 50 recruiters at peak) recruitment resources, including hours, placement results, and cost per hire, producing regular updates for all stakeholders.
• Improved workplace diversity by implementing inclusive hiring practices and conducting cultural sensitivity training, participating in the inception of the I.D.E.A committee. (internal group dedicated to furthering the company's commitment to DEI.)
• Developed and implemented a talent pipeline strategy, and workflow, resulting in a ready group of screened candidates to hire, creating a 34% decrease in time-to-fill for the seasonal ramp up of healthcare AEP agents for the healthcare clients.
• Implemented innovative recruitment strategies, such as social media campaigns and targeted job advertisements, which increased candidate engagement by 25%.
  Worked with senior IT leadership overhauling Salesforce.
• Developed process flows that IT converted into intuitive UI environments. Resulting in a more dynamic custom environment for the HR and Recruiting teams to use as their HRIS, ATS and for sales to still use as a CRM.

Training Development, Performance Metric Adherence & Policy Creation / Compliance

• Supervised and oversaw operational metrics for a team of 20-25 iOS Technical Care Representatives, ensuring optimal customer interactions and efficient service delivery.
• Maintained top 3 rank for CSAT for all Kelly Apple iOS Teams for all of 2012 and 2013.
• Balanced dual roles as Senior Team Lead and Training Coordinator, facilitating daily work allocation, managing escalated calls, and coordinating training programs, including web-based learning systems and IT software.
• Reviewed and edited all training materials for accuracy and company policy compliance. Maintained 100% compliance with no discrepancies during my tenure.
• Implemented new learning strategies centered around employees' specific skill levels. Saw an increase in pass rates of 8% in 30 days.

Social Media, Community Engagement, Full Cycle Recruiting, Onboarding

• Implemented a comprehensive multi-platform social media and branding strategy, effectively engaging the community, and bolstering brand reputation through regular updates and event organization.
• Oversaw end-to-end recruitment process for a chain of nine stores, encompassing job posting, candidate screening, interviewing, hiring, and onboarding, ensuring a strong and competent workforce.
• Leveraged certified barista skills to innovate community engagement strategies, including hosting latte art contests, contributing to brand enthusiasm and participation.
• Increased foot traffic for the AM rush hour by 8%, by implementing coupon blitz, local trivia, and door to door business promotions to surrounding commercial buildings nearby.
• Taught in-house employee’s strategies for successful internal and external communications.

Social Media, Data Analytics, Customer Engagement, Online Brand Monitoring

• Leveraged comprehensive analysis of individual post and overall campaign metrics to gauge social media success, leading to data-driven recommendations for trend alignment and product promotion.
• Consistently delivered top-tier results, frequently ranking in the top 3 contributors on the team for over 200 keyword findings in conversation monitoring, demonstrating a keen understanding of user behavior and engagement trends.
• Evaluated online conversations regarding client brands, made recommendations on ways to improve brand perception.
• Led improvement of process to get more data pulled from the reporting matrix more quickly, which helped our team increase productivity by 10%.
• Assisted with crisis management efforts on social channels during critical incidents, managed public sentiment and perception successfully.