Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Christy Bell

North Olmsted,OH

Summary

Organized Workflow Coordinator with a passion for driving continuous improvement to meet client and management expectations. Demonstrated success in providing effective communication and leadership illustrated over 25 years of exceptional performance in related roles over the last two decades in the corporate banking industry. Enthusiastic pursuing a role to utilize a skill set or client rapport building and leadership expertise. Well-organized in approaching problems to investigate causes and determine optimal solutions. Detailed understanding of organizational and regulatory expectations to drive performance and mitigate loss. Proficient understanding of consumer, commercial and corporate banking businesses and processes, and related federal and laws, regulations and guidance. Demonstrated ability to be self-motivated, build and manage relationships, and work in a dynamic, fast paced team environment. Flexible hard worker ready to learn and contribute to team success.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Client Resolution Workflow Coordinator

KeyBank
Brooklyn, OH
01.2019 - Current
  • Managed project deadlines, daily, weekly and monthly reports and provided team leadership. Facilitated team goal achievement through empowering leadership. Managed multiple projects simultaneously while adhering to tight deadlines for Credit Bureau Team.
  • Fostered positive employee relationships through communication, training and development coaching. Mentored newly hired employees on direct and indirect disputes and implemented training on multiple duties in Client Resolution by explaining goals and expectations required of trainees to stay within internal SLA. Scheduled training sessions as needed based on availability of each individual needs for their learning style.
  • Maintained strong knowledge of FCRA by participating in workshops, conferences and online education classes within Key Bank as well as outside with 3rd party vendors.
  • Perform monthly assessments of quality verification testing, while appropriately escalating issues to leadership while also identifying areas in need of process improvement.
  • Identified bottlenecks in existing system flows and proposed solutions for resolution.
  • Reviewed team performance against established service levels agreements.
  • Ensured compliance with regulatory requirements regarding workflow processes.
  • Created plans for MSIF on remediation plan ahead of time, updating procedures during actual incidents whenever necessary.
  • Developed remediation plans for identified risks and weaknesses with leadership teams.
  • Created detailed reports documenting findings, recommendations, and remediation steps for management review.

Real Estate Default Foreclosure Specialist

PNC Bank
Brecksville, OH
09.2009 - 01.2019
  • Assessed financial information to determine borrower's making of future payments. Assisted clients and attorneys with completing short sales. Assisted homeowners facing financial hardship by providing resources to help them keep their homes while negotiated loan modifications with borrowers to avoid costly foreclosure proceedings.
  • Evaluated client situations and recommended optimal products to meet individual needs for Loss Mitigation or Liquidation of properties.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Conducted research on title issues, bankruptcy proceedings, or liens for potential foreclosure cases.
  • Ensured all actions were taken within the scope of company policies and procedures.
  • Managed communication between clients, borrowers, attorneys and courts regarding foreclosure matters.
  • Monitored status of foreclosures through the entire process until completion.
  • Analyzed legal documents such as deeds of trust, mortgages, assignments and other relevant paperwork while researching discrepancies in foreclosure documents and loan agreements.
  • Compiled and reviewed litigation paperwork to facilitate foreclosure process.
  • Maintained detailed records of all activities related to the management of REOs including sales history and expenses incurred during property preservation activities.
  • Provided guidance and support throughout the entire process from pre-foreclosure through post-sale activities.
  • Collaborated with legal teams in order to ensure compliance with state laws governing foreclosure procedures.

Probate Estate Claims Sr. Specialist

PNC Bank
Brecksville, OH
05.2005 - 09.2009
  • Assisted with implementation of Probate Estate Claims Department within Default Collections Area
  • Reviewed documents and assured adherence to laws and court procedures while filing Probate Estate Claims in timely manner to avoid passing deadlines through Probate court system.
  • Research documents for information about financial status of estate and accounts. Prepare offsets on deposit accounts to minimize loss to bank. Worked with IRS and Social Security Administration to confirm deaths.
  • Direct contact with Estate attorneys, personal representatives of estate and clerk of courts for specific status and updated of each claim filed through courts while negotiating settlements & short sales with attorneys and executors of estate while assisting Default Real Estate Foreclosure Specialty Administration Team with information regarding settlements, short sales and potential foreclosures and/or deed’s in lieu of foreclosure to minimize loss.
  • Created and implemented training program for new employees, resulting in improved morale and better skills development regarding probate laws, processes improvement and wrote procedures.
  • Reviewed processes and procedures to identify areas of improvement.
  • Provided guidance through difficult legal matters such as probate court proceedings after a death has occurred.
  • Collaborated with county clerks office on matters pertaining to probate filings or real estate transactions requiring judicial review.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Agency Litigation/Repo Recovery Specialist

PNC Bank
Brecksville, OH
11.2002 - 05.2005
  • Maintained professionality and efficiency while working closely with leadership team to mitigate loss.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Organized files, developed spreadsheets, powerpoint and faxed reports and scanned documents.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Directed customer communication to appropriate department personnel when appropriate.
  • Supported office operations, managed client correspondence, tracked records and handled internal communications.
  • Proofed and edited letters and other correspondence to correct grammar and spelling errors.
  • Aided senior leadership during executive decision-making process, generating customer and performance data reports to recommend corrective actions and improvement.
  • Worked directly with third party agencies such repossession recovery businesses and attorneys in regards to settlements and payoffs at clients request.

Education

Cuyahoga Community College
Parma, OH

Skills

  • Team performance & development along with leadership in workflow management
  • Knowledge in Regulatory Compliance, Risk & Controls
  • Proficient in several systems such as MSP Black Knight, Loan Sphere, Hogan, ALS, KVD, Oracle, ACLS, FDR, RMS, CLS, CMS and LIQ
  • Proficient in Microsoft 365, Teams, Word, Excel, Power Point, Access, Cisco WebEx, Zoom, Jabber, Skype, and Outlook

Accomplishments

  • Aspiring Leader Graduate at KeyBank 2023
  • KTOS Bravo award for hard work and dedication at KeyBank
  • KTOS Quarterly Nomination Recognition at KeyBank
  • KeyBank C.A.R.E.S Committee Member
  • Credit Bureau Working Group Member
  • Moments Matter Advocate Committee Member
  • Workflow Coordinator Committee Board Chair
  • Toastmasters International Participant

Certification

  • Situational Leadership Certification 2023

Timeline

Client Resolution Workflow Coordinator

KeyBank
01.2019 - Current

Real Estate Default Foreclosure Specialist

PNC Bank
09.2009 - 01.2019

Probate Estate Claims Sr. Specialist

PNC Bank
05.2005 - 09.2009

Agency Litigation/Repo Recovery Specialist

PNC Bank
11.2002 - 05.2005

Cuyahoga Community College

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Christy Bell