Christy Bennett

• Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
• Put together realistic budgets based upon costs and fees for successfully operating business. Each of my business locations were unique therefore, each had to be researched and monitored to see what best fit that market.
• Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations. My business locations had individual needs per each territory so therefore, no two were alike.
• Oversaw end-to-end business processes to maintain proficiency and profitability. Realizing that if the cost to send a technician out on a call was not being profited by his sale, something had to change.
• Monitored staff performance, providing final-say assessment over inquiries.
• Led screening, hiring and staff scheduling to maintain compliance with group goals. The hiring process of each employee was performed only by myself as I wanted to be an intrigal part of each employee.
• Studied market to determine optimal pricing of goods and capitalize on emerging opportunities. The market in a 40,000 poplulation is very different than the population of a 2 million. They are to be treated completely different.
• Trained and motivated employees to perform daily business functions. I am the first to realize that not everyone wakes each morning with the motivation to accomplish goals for the day, therefore we must be the motivator for each of our employees with positive and inspiring words and praise.
• Prepared bank deposits and handled business sales, returns and transaction reports.
• Introduced new methods, practices and systems to reduce turnaround time.
• Trained and coached new and existing employees to boost staff productivity.
• Worked with marketing teams to create print and online advertisements to bring in new customers.

Performed individual yet same duties as with each of Mr. Appliance Territories and Locations as well as anything necessary and needed to grow business.

Mr. Appliance of Meridian was my first Mr. Appliance location to open and grow. Mr. Appliance is a full service and installation appliance repair service for both residential and commerical appliances.

• Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
• Owned and nurtured well-being of operational organization.
• Worked with COO to create long-term tactical plan to grow business.
• Supervised daily operations of multi-million dollar HVAC, Electrical, Plumbing operation. The Service Company originated as a one man operation with one employee, after much hard work and years of experience it grew to over a $5 million dollar business employing over 50+ employees.
• Maintained cleanliness and organization of The Service Company workspace, working closely with employees to systemize tasks.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
• Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
• Interacted well with customers to build connections and nurture relationships.
• Implemented business strategies, increasing revenue and effectively targeting new markets.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Trained and guided team members to maintain high productivity and performance metrics.
• Teamed with each Manager department to create organization's mission and vision statements.
• Trained new employees on proper protocols and customer service standards.
• Reported issues to higher management with great detail.
• Managed, trained and motivated personnel to continuously improve knowledge and abilities in service and office field.
• Generated and developed leads, using networking and targeted advertising and marketing system to acquire new clients.
• Built loyal account base and long-term business relationships with our customer and vendor accounts.
• Promoted positive customer experience through day-to-day supervision and management of each division facility.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Drafted invoices for completed work.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Assisted in recruiting, hiring and training of team members.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Delegated managerial and daily tasks to employees, streamlining daily progress and efficiency.