Christy Blevins

• Enhanced client satisfaction by promptly addressing concerns and providing tailored solutions.
• Achieved timely resolution of client issues through effective collaboration with cross-functional teams.
• Ensured a thorough understanding of clients' needs through active listening and effective questioning techniques.

Managed escalations effectively by collaborating with relevant departments for quick resolutions.

Assisted clients who were experiencing hardships and couldn't maintain their monthly payments find the best possible solution for both them and the business

• Streamlined daily tasks through effective multitasking, prioritization, and organization skills.
• Enhanced overall customer experience by resolving account-related issues quickly and professionally.
• Exhibited a strong commitment towards maintaining high standards of confidentiality with customer information, in accordance with bank policies and regulations.
• Developed strong rapport with customers through clear communication and attentive service, while chatting with 2 different clients/accounts at the same time
• Strengthened customer loyalty by providing personalized assistance, addressing concerns promptly and accurately.
• Maintained high levels of accuracy in all interactions, ensuring customer satisfaction and trust.
• Educated customers on use of banking website and mobile apps.
• Maintained friendly and professional customer interactions.

• Maintained open lines of communication with customers throughout the escalation process, ensuring their needs were addressed with care and transparency.
• Introduced proactive measures for identifying potential escalations before they occurred, allowing for early intervention and resolution when possible.
• Streamlined escalation processes for quicker issue resolution and improved customer experience.
• Collaborated with cross-functional teams to develop strategies for reducing escalations and improving overall support quality.
• Created detailed reports on escalated cases to identify trends and areas for improvement.
• Championed the implementation of best practices in handling difficult cases across support teams within the organizations.
• Enhanced customer satisfaction by addressing and resolving complex issues promptly.
• Cultivated strong relationships with internal and external partners, facilitating effective collaboration in resolving escalated cases.
• Assisted with new hire classes as a TSP and SME

• Maintained high levels of accuracy in all transactions, ensuring customer satisfaction and trust.
• Served as a reliable resource for both colleagues and customers by staying current on banking industry trends, and ensuring accurate information.
• Strengthened customer loyalty by providing personalized assistance, addressing concerns promptly and accurately.
• Promoted positive teamwork within the branch by actively participating in staff meetings, offering support when needed, and sharing ideas for improvement initiatives.
• Developed strong rapport with customers through clear communication and attentive service.
• Assisted in the training of new hires, sharing best practices for secure and efficient operations as a SME and TSP..
• Collaborated with team members to exceed performance targets, resulting in increased productivity and revenue growth.
• Exhibited a strong commitment towards maintaining high standards of confidentiality with customer information, in accordance with bank policies and regulations.
• Streamlined daily tasks through effective multitasking, prioritization, and organization skills.
• Enhanced overall customer experience by resolving account-related issues quickly and professionally.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Educated customers on use of banking website and mobile apps.
• Maintained friendly and professional customer interactions.
• Trained new hires on customer service policies and procedures.
• Established rapport with new clients to increase satisfaction and loyalty.
• Performed account maintenance by closing out accounts and changing customer addresses.
• Assisted managers by helping the workforce department.
• Assisted managers with side by side training for other representatives who were struggling with their quality