Christy Bolden

Work History

Symbria

08.2022 - Current

Enhanced customer satisfaction by addressing billing inquiries professionally and providing effective solutions.
Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
Generated and submitted facility invoices based upon established accounts receivable schedules and terms.
Reviewed and reconciled customer accounts to manage accuracy of payments.
Provided prior authorization support for physicians, healthcare providers and patients in accordance with payer guidelines.
Analyzed medical records and other documents to determine approval of requests for authorization.

Ford Motor Company

06.2013 - 09.2022

Contributed to team-based environment to maintain line productivity and meet expected deadlines.
Used established assembly instructions to complete jobs.
Completed accurate assembly work by positioning and aligning components.
Recognized defective material and reported issues to management.
Assembled component parts of items and completed hand-finishing of final products.
Completed component assembly with minimal supervision to meet deadlines.
Operated numerically-controlled machine tools to perform series of progressive machining operations on repetitive work to close and exact tolerances and precise finish specifications.
Trained new employees in machining methods and identified proper safety protocol.

PharMerica

09.2010 - 09.2013

Interviewed and trained incoming data entry employees, assuring successful transitioning of trainees.
Coordinated assignment distribution to facilitate smooth workflows.
Identified and corrected improper cases of data entry to prevent data redundancies and integrity failures.
Organized and maintained documents, files and records.
Worked with management team to improve workflows and eliminate unnecessary tasks.
Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Managed daily operations within pharmacy office by supporting continuous delivery of excellent services and care.
Managed work requests, new orders, and pricing changes while coordinating logistics to verify delivery dates.
Handled all incoming calls for new residents and new orders.
Handled all incoming new resident admissions.
Coordinated all delivery drivers on overnight shift.

Walgreens

10.2000 - 10.2008

Maintained clean and organized pharmacy shelving and work areas.
Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
Efficiently processed cash register transactions for new and refilled prescription orders.
Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
Adhered to regulatory guidelines for workplace safety and customer confidentiality.
Worked with insurance companies to process claims, resolve problems and obtain payments.
Transmitted claims to insurance companies for payment and reconciled EOBs.