Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Christy Boles

DeLand,FL

Summary

Dynamic and results-oriented professional with a proven track record at Volusia County School Board and Lowe's Home Improvement. Excelled in classroom management and customer service, effectively solving complex problems and fostering team collaboration. Known for maintaining a positive demeanor under pressure, consistently enhancing customer satisfaction and student learning outcomes through innovative problem resolution and positive reinforcement techniques.

Overview

7
7
years of professional experience

Work History

Long-Term Substitute Teacher

Volusia County School Board
08.2018 - Current
  • Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Utilized differentiated instruction techniques to accommodate diverse learning needs within the classroom effectively.
  • Served as a positive role model for students by exhibiting strong work ethic, integrity, and professionalism at all times.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Provided instruction for students in core subject areas.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Enforced school and class rules to maintain order in classroom.

Customer Service Associate

Lowes Home Improvment
01.2017 - 08.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Provided product and service recommendations to guide customers on products to meet varying needs.
  • Increased revenue by cross-selling and upselling products and services.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Education

MBA - Human Resources Management

Southern New Hampshire University
Hooksett, NH
05.2025

Office Support, Business Administration

Daytona State College
Daytona Beach, FL
04.2015

Bachelor of Arts - Social Work

Arizona State University
Tempe, AZ
12.1997

Skills

  • Positive Reinforcement
  • Customer Service
  • Customer Support
  • Problem Resolution
  • Team Collaboration
  • Multi-Line Phone Systems
  • Remote Office Availability
  • Calm Under Pressure
  • Administrative and Office Support
  • Classroom Management
  • Complex Problem-Solving

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Long-Term Substitute Teacher

Volusia County School Board
08.2018 - Current

Customer Service Associate

Lowes Home Improvment
01.2017 - 08.2022

MBA - Human Resources Management

Southern New Hampshire University

Office Support, Business Administration

Daytona State College

Bachelor of Arts - Social Work

Arizona State University

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Christy Boles