Christy Buckner
Hayden,AL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Communication Specialist
Shipt
10.2021 - 11.2023
- Work with shoppers and members on their current problems; anticipated future issues to prevent the need for further inquiries
- Collaborate with other departments to ensure that members and shoppers are receiving the best support and experience possible
- Actively integrate feedback from members and shoppers to allow for the continued development of our user interface
- Trained in Orders Management, Fraud, and Interdepartmental Channel Assistance.
Office Manager
National Tree Service
06.2015 - 06.2016
- Improved office operations by automating client correspondence, record tracking and data communications
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries
- Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance
- Performed billing, collection and reporting of office inventory, including ordering and requisitions, stocking and shipment receiving.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
Customer Service Manager
Kmart
10.2011 - 03.2015
- Conferred with sales team and team leaders to communicate targets, boost revenue, and improve promotional strategies
- Sustained continuous improvement by implementing customer interface management systems through telephone communication, email marketing, live chat services and social media
- Boosted traceability initiatives by managing client correspondence, tracking records and utilizing data communications
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
AT&T
07.1998 - 05.2008
- Utilized company troubleshooting resolution tree to evaluate technical issues while leveraging person expertise to find appropriate solutions
- Developed a new procedure to persuade canceling customers to stay with the company, resulting in a marked % decrease in cancellations
- Provided primary customer support to internal and external customers in a fast-paced environment
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Associate of Applied Science - Health Admistration
Virginia College
Birmingham, AL09.2009
Skills
- Inbound And Outbound Calling
- Call Management
- Product Knowledge
- Conflict Resolution
- High-Energy Attitude
- Technical Support
- Creative Problem Solving
- Microsoft CRM Software
- Inbound and Outbound Chat
- Adaptability
- High Email Complete Rate
- Positive And Professional
- Health Administration
- Typing Proficiency
- Patient Registration
- Typing 40 WPM
- Insurance Verification
- Reading Comprehension
- Medicare/Medicaid
- Microsoft Outlook
- HIPPA Regulations
- Problem-Solving Abilities
- Teamwork
- Knowledge Of Policies And Procedures
- Professionalism
- Date Entry
- Organizational Skills
- Team Building
- Data- Driven Customer Advocacy
- Emotional Intelligence
- Resource Management
- Leadership And Team Management
- Confidentiality And Integrity
- Office Technology Management
- Continuous Improvement
- Customer Service Aptitude
Languages
English
Native or Bilingual
Timeline
Communication Specialist
Shipt
10.2021 - 11.2023
Office Manager
National Tree Service
06.2015 - 06.2016
Customer Service Manager
Kmart
10.2011 - 03.2015
Customer Service Representative
AT&T
07.1998 - 05.2008
Associate of Applied Science - Health Admistration
Virginia College