Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Christy Butts

Hayden,Alabama

Summary

Dynamic and results-driven healthcare operations leader with over 20 years of experience in clinic management, patient advocacy, and team leadership. Proven expertise in optimizing clinic performance, enhancing patient satisfaction, and driving operational efficiency. Adept at managing multidisciplinary teams, streamlining processes, and ensuring compliance with healthcare regulations. Skilled communicator and problem solver with a passion for delivering exceptional patient care and fostering a positive work environment. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

24
24
years of professional experience

Work History

Director of Operations - East Birmingham

American Family Care, Corporate Office
Birmingham, AL
01.2022 - Current
  • Oversee daily operations to ensure efficiency across 10 urgent care facilities.
  • Developed, collaborated, and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
  • Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
  • Communicated clear and consistent messages regarding departmental goals to produce desired results.
  • Developed and maintained client relationships to grow business and improve account retention.
  • Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
  • Facilitated meetings with key stakeholders to discuss progress towards objectives.
  • Analyzed data trends and identified potential risks or opportunities associated with operations.
  • Prepared detailed reports outlining operational results on a regular basis.
  • Developed and implemented operational strategies to improve efficiency and reduce costs.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Analyzed performance data to identify trends and recommend process improvements.
  • Facilitated training programs for staff on best practices in operations management.
  • Coordinated supply chain activities to maintain inventory levels and reduce costs.
  • Led cross-functional teams in executing initiatives that support organizational goals.
  • Created policies and procedures for improved workflow processes.
  • Worked with management team to develop operational goals aligned with business strategy.
  • Managed scheduling and staffing to optimize service delivery and patient care.
  • Communicate with providers, management, and staff to resolve conflicts or issues within the center.
  • Review social media platforms to monitor complaints, review Google and NPS scores, and address concerns with the Center Administrators and Providers.
  • Review P&L reports.
  • Manage staffing levels to include hiring and terminating staff. Interview providers and center administrators per center needs.
  • Create and manage the provider schedule for 30 to 40 providers.
  • Review Center Administrator's Weekly/Monthly Performance.
  • Review staffing levels, punctuality, and overtime.
  • Review outstanding patient complaints.
  • Monitor maintenance needs.
  • Review visits on hold, and visits not locked, to ensure proper charting and billing practices.
  • Coordinate weekly management huddles.
  • Attend Marketing Events, Community Relations.
  • Establish relationships with local businesses.
  • Audit monthly lab binders for accuracy and completion.
  • Review Compliance Training.
  • Conduct regular site audits.

Manager of Patient Advocacy

American Family Care, Corporate Office
06.2018 - 01.2020
  • Report to the President and Chief Medical Officer.
  • Ensure timely resolution of patient concerns, including documentation of concerns, and providing feedback to patients, providers, and management.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Developed operational policies to improve workflow efficiency and compliance.
  • Led team meetings to address concerns and promote collaboration among staff.
  • Enforced customer service standards and resolved customer problems to uphold quality service.

Office Manager

American Family Care - Cullman Clinic
Cullman, AL
10.2015 - 06.2018
  • Managed daily office operations for a busy healthcare clinic.
  • Manage staff and provider schedules.
  • Recruit and hire prospective applicants.
  • Conduct disciplinary actions as needed.
  • Mandate policies and procedures.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Managed office inventory and placed new supply orders.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Attend and participate in community events to promote centers.
  • Working independently, with little to no supervision.
  • Proficient in Microsoft, Excel, and PowerPoint.

MCCT

St. Vincent Pediatrics, Dr. Ramzi Malek, M.D.
Oneonta, AL
05.2009 - 01.2015
  • Obtain vitals for pediatric patients, newborns to 20 years of age.
  • Administer vaccines and/or medications.
  • Perform rapid test and Venipuncture
  • Inventory vaccines from VFC, Vaccines for Children, with the state of Alabama.
  • Assist the physician and nurse practitioner with in-office procedures.
  • Casting
  • Removal of foreign bodies.
  • Wound care.

Receptionist, Business Office Associate and MCCT

St. Vincent Blount, Outpatient Center
Oneonta, AL
08.2001 - 05.2009
  • Answer phones, schedule appointments, and procedures for a 16 specialist.
  • Collect co-pays and insurance information.
  • Check eligibility: verify coverage, copay, deductible, and percentages owed at the time of visit.
  • Obtain prior authorization and pre-certifications for surgeries, procedures, and different radiology tests.
  • Obtain orders from physicians.
  • Assisted specialists in an outpatient setting: cardiology, urology, orthopedics, ENT, OB-GYN, women's health, pulmonology, and general surgery.
  • Obtain vital signs, venipuncture, and EKG.
  • Assist with pap smears and procedures.
  • Schedule surgeries and procedures associated with the specialist.

Education

CPhT - Pharmacy

Snead State Community College
Boaz, AL
01.1996

Skills

  • Operations management
  • Process improvement
  • Budget management
  • Cross-functional collaboration
  • Effective communication
  • Conflict resolution
  • Strategic planning and execution
  • Cross-functional team management
  • Data-driven decision making
  • Scheduling
  • Organizational structuring
  • Budgeting and cost control
  • Project management
  • Healthcare compliance
  • Performance analysis
  • Data-driven decisions

References

References available upon request.

Timeline

Director of Operations - East Birmingham

American Family Care, Corporate Office
01.2022 - Current

Manager of Patient Advocacy

American Family Care, Corporate Office
06.2018 - 01.2020

Office Manager

American Family Care - Cullman Clinic
10.2015 - 06.2018

MCCT

St. Vincent Pediatrics, Dr. Ramzi Malek, M.D.
05.2009 - 01.2015

Receptionist, Business Office Associate and MCCT

St. Vincent Blount, Outpatient Center
08.2001 - 05.2009

CPhT - Pharmacy

Snead State Community College

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