Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Christy Cai

Brooklyn,NY

Summary

Managed operations and lead high performing teams in dynamic food service environments. Proven ability to optimize store performance by implementing sales strategies, improving customer satisfaction. Skilled in inventory management and team development with a strong focus on delivering exceptional customer service and experiences and fostering a collaborative workplace culture.

Overview

5
5
years of professional experience

Work History

Manager

Yaya Tea
New York, USA
08.2021 - Current
  • Serviced 100+ customers into the store per shift, offered advice on products and assisted in finding merchandise, while providing excellent customer service with a helpful and friendly attitude
  • Oversee daily store operations, including staff management, inventory control, and sales performance
  • Provided professional and prompt email correspondence, addressing inquires, resolving issues, and maintaining positive relationships with customers and partners
  • Managed end to end interview coordination, including scheduling, communication with candidates, and logistical arrangements for virtual and in-person interviews
  • Performed reconciliation by the end of day to make sure the inventory sale amount is consistent to the amount of payment received

HR Intern

Xincon Home Health Care Services
New York, USA
06.2021 - 08.2021
  • Schedule and coordinate appointments via phone, email, and text for HR manager
  • Summarized and proofread outgoing and incoming emails from external companies for HR manager
  • Converted scanned documents and images such as professional certification and employee medical history in alphabetical name order and saved into pdf files; reassembled and verified scanned documents are legible, and accurately transmitted

Office Assistant

Tudor's Realty Service Corp
New York, USA
06.2020 - 07.2021
  • Serviced 30+ tenants per shift, collected important documents, and informed tenants incase if they missed any documents for their yearly lease renewal
  • Managed multiple phone lines and facilitated over 20 calls a day with tenants, vendors, and staff
  • Maintained an organized clean, professional workspace and waiting area
  • Provided administrative support via MS Word (formatting documents and building charts) and Excel (creating graphs)

Education

BBA - Marketing

Baruch College of The City University of New York
New York, NY
12.2024

Skills

  • Proficient in MS Office and Outlook
  • Proficient in using POS
  • Performance Coaching and Training
  • Data Analysis and Reporting
  • Leadership and Team Management

Languages

English
Professional
Chinese (Mandarin)
Professional
Chinese (Cantonese)
Limited

Timeline

Manager

Yaya Tea
08.2021 - Current

HR Intern

Xincon Home Health Care Services
06.2021 - 08.2021

Office Assistant

Tudor's Realty Service Corp
06.2020 - 07.2021

BBA - Marketing

Baruch College of The City University of New York

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Christy Cai