Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager
Christy Camp

Christy Camp

Atlanta,GA

Summary

Energetic, results-driven customer service professional with over a decade of exceptional experience and consistent performance in customer services and administrative roles. Proficient in direct customer relations, team collaboration and communications. Expertise lies in handing both inbound and outbound sales. Skilled in reconciliation of customer concerns and attention to detail. Well acquainted in completing multiple tasks within an allotted timeframe. Prepared to offer skills to improve upon company’s productivity and profitability through customer assistance and satisfaction

Overview

16
16
years of professional experience

Work History

CUSTOMER SERVICE REP

Fiserv
10.2022 - 05.2023
  • Research, investigate and solve clients financial issues
  • Track clients data with multiple systems
  • Inbound/ Outbound calling
  • Multitask through multiple systems for each call to provide the best customer service possible
  • Maintain a low stress level with all that comes with working in a call center.
  • Tracked customer service cases and updated service software with customer information.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

MANAGER

MAJORITY MOTORS TRANSPORTATION
07.2020 - 09.2022
  • At Majority Motors Transportation I was responsible for making sure the company operates at its highest level of performance
  • My duties included but not limited to hiring, firing, retention, scheduling, dispatching, payroll and driving if I absolutely had to
  • Managed between 15 and 20 people at all times
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Controlled costs to keep business operating within budget and increase profits.
  • Established team priorities, maintained schedules and monitored performance.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.

Senior Customer Advocate

Delta Dental
10.2021 - 03.2022
  • Operated multiple systems to assist members with any issues
  • Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
  • Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
  • Documented customer concerns and inquiry resolutions in internal computer system.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Listened to customers in actively to assess issues and provide accurate information.

CSR • FEDEX
08.2019 - 05.2021
  • Delivered an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
  • Managed complex customer orders using multiple systems and provided accurate pricing and delivery date information
  • Assembled parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
  • Inbound/Outbound call handling
  • Managed inventory and input data daily

Pharmacy Technician

Walgreens
01.2007 - 07.2019
  • Assisted in Medication Distribution, Medication Profiling (computer profiling or manual profiling), Perform charges and credits for medications, restock, organize supplies, and prepare nonsterile products
  • Transferred calls timely and appropriately to Pharmacist as required, as well as handled monetary transactions including cash, checks, and charge transactions
  • Maintained inventory levels and pull outdated/recalled merchandise
  • Assisted in the training of cashiers and serve as the manager in training, with such duties involve opening /closing the registers
  • Contacted insurance company for failed processed claims, communicating with doctors daily, in addition to answering phones
  • (computer profiling or manual profiling), Perform charges and credits for medications, restock

Education

HS Diploma - undefined

Gainesville High School

Skills

  • Time Management
  • Conflict Resolution
  • HIPAA
  • Quality
  • Sales
  • Transportation
  • Geneses
  • Clerical Services
  • Microsoft (teams, word,
  • Excel)
  • Marketing
  • Microsoft Excel
  • Documentation
  • Route Dispatch
  • Microsoft PowerPoint
  • Team Development
  • Customer Service
  • Clerical Support
  • Closing Sales
  • Computer Proficiency
  • Managing Multiple Tasks
  • Fleet Dispatching
  • Problem-Solving Ability
  • Administrative Support
  • Business Development Understanding
  • Money Handling Abilities
  • Office Equipment Proficiency
  • Call Triaging
  • CRM Software
  • Research
  • Credit Card Payment Processing
  • Customer Relations
  • Call Center Operations
  • Technical Support
  • Microsoft Word
  • Conflict Mediation
  • Customer Relationship Management
  • Attention to Detail
  • Good Telephone Etiquette
  • Cultural Awareness

Timeline

CUSTOMER SERVICE REP

Fiserv
10.2022 - 05.2023

Senior Customer Advocate

Delta Dental
10.2021 - 03.2022

MANAGER

MAJORITY MOTORS TRANSPORTATION
07.2020 - 09.2022

CSR • FEDEX
08.2019 - 05.2021

Pharmacy Technician

Walgreens
01.2007 - 07.2019

HS Diploma - undefined

Gainesville High School

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Christy Camp