Christy Carrasco-Wright
Las Vegas,NV
Summary
Dynamic leader with a proven track record at Fidelity National Title Insurance Company, excelling in operations management and strategic planning. Spearheaded revenue growth through innovative sales strategies and exceptional customer relations, mentoring Junior Sales Representatives towards surpassing targets. Expert in partnership development and operational leadership, achieving significant performance improvements.
Overview
8
8
years of professional experience
Work History
AVP Sales Representative
Fidelity National Title Insurance Company
08.2022 - Current
- Produced and managed client marketing projects efficiently, ensuring timely delivery and high-quality results.
- Enhanced team productivity by providing training and mentorship to junior staff members.
- Increased revenue by developing targeted sales strategies tailored to specific customer segments.
- Assisted in recruiting, hiring and training of team members.
- Streamlined communication channels between departments, facilitating better collaboration on projects across the organization.
- Developed and maintained strong relationships with clients, resulting in increased business opportunities.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
Sales Manager
Clear Title
11.2016 - 08.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Attended industry events and conventions to expain sales opportunities.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
- Elevated brand visibility, coordinating with marketing to launch successful promotional campaigns.
- Expanded market share by identifying and penetrating untapped markets.
- Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
- Established metrics-driven sales culture, setting clear performance indicators and regularly reviewing progress.
Education
Bachelor of Arts - Psychology
UNLV
Las Vegas, NV05.2019
Skills
- Operations Management
- Channel Management
- Internal Communications
- Corporate Communications
- Distribution Strategy
- Partnership Development
- Strategic Planning
- Business Planning
- Procedure Implementation
- Operations Oversight
- Administrative Support
- Report Preparation
- Business Development
- Revenue Generation
- Operational leadership
- Growth planning
- Operational management
- Performance Improvement
- Expense Reporting
- Staff Management
- Policy Development
- Effective leader
- Customer Service
- Customer Relations
- Teamwork and Collaboration
- Marketing Strategies
- Management Team Building
- Performance Improvements
- Relationship Building
- Sales Coaching
- Employee Relations
- Performance Evaluation and Monitoring
- Training Management
- Delegation
- Decision-Making
- Team Leadership
- Hiring and Onboarding
- Direct Sales
- Employee Motivation
Timeline
AVP Sales Representative
Fidelity National Title Insurance Company
08.2022 - Current
Sales Manager
Clear Title
11.2016 - 08.2022
Bachelor of Arts - Psychology
UNLV
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