Christy Cassel
Melvindale,MI
Summary
Resourceful professional in food and beverage management, known for high productivity and efficient task completion. Possess specialized skills in staff training, inventory management, and customer service excellence. Excel at communication, leadership, and problem-solving to enhance team performance and ensure top-notch dining experiences.
Overview
20
20
years of professional experience
Work History
Bartender Supervisor
BT’s Executive Club
Dearborn, Michigan
03.2021 - Current
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Explained goals and expectations required of trainees.
- Poured wine, beer and cocktails for patrons.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted inventory of supplies, liquor and beer.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Managed employee performance through coaching, counseling, mentoring and disciplining as needed.
- Assisted in resolving customer complaints or issues quickly and courteously.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Observed food safety and sanitation protocols to reduce germ spread.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Maintained accurate records of sales transactions using point-of-sale system.
- Supervised cleanliness of guest service areas before, during and after service.
- Upsold customers from shelf to premium brands to help boost sales.
- Reported any discrepancies in cash register funds to management.
- Oversaw the opening and closing procedures including counting money drawers and preparing bank deposits.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Trained new bartenders on drink preparation and upselling techniques.
- Planned and coordinated special events to boost customer numbers and profits.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Coached staff on strategies to enhance performance and improve customer relations.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Collected and organized daily till totals and tips.
- Delegated work to staff, setting priorities and goals.
- Organized special events such as theme nights, happy hours, promoting them within the local community when possible.
- Balanced daily registers and generated sales reports for management.
- Monitored daily sales transactions to ensure accuracy.
- Inspected bar area to ensure cleanliness and proper setup.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Enforced all state laws pertaining to the sale of alcohol, tobacco, food items.
- Distributed food to service staff for prompt delivery to customers.
- Resolved customer complaints in a professional manner while maintaining high levels of customer satisfaction.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Monitored daily checklists and side worksheets to keep other bar staff members on task.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Maintained up-to-date knowledge of current drink recipes and promotions.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Bartender Supervisor
Landing Strip Night Club
Romulus, Michigan
05.2013 - 11.2021
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Explained goals and expectations required of trainees.
- Conducted inventory of supplies, liquor and beer.
- Managed employee performance through coaching, counseling, mentoring and disciplining as needed.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Worked effectively in team environments to make the workplace more productive.
- Managed inventory and supplies to ensure materials were available when needed.
- Poured wine, beer and cocktails for patrons.
- Ensured that all customers were properly ID'd before being served alcoholic beverages.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Assisted in resolving customer complaints or issues quickly and courteously.
- Trained new bartenders on drink preparation and upselling techniques.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Observed food safety and sanitation protocols to reduce germ spread.
- Maintained accurate records of sales transactions using point-of-sale system.
Bartender Shift Manager
Playhouse Nightclub
Romulus, Michigan
07.2007 - 04.2013
- Inspected dining and serving areas for cleanliness and proper setup.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
- Distributed food to service staff for prompt delivery to customers.
- Collected and organized daily till totals and tips.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Coordinated with suppliers on product deliveries, pricing issues, discounts and promotional offers.
- Managed daily administration and operations of beverage department, answering questions and monitoring task prioritization.
- Ensured compliance with all relevant laws regarding sale and serving of alcohol beverages.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Explained goals and expectations required of trainees.
- Poured wine, beer and cocktails for patrons.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Balanced daily registers and generated sales reports for management.
- Planned special events such as promotions, happy hours, and live music nights to increase sales revenue.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Assisted staff by serving food and beverages or bussing tables.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Trained new bartenders on drink preparation and upselling techniques.
- Resolved problems or concerns to satisfaction of involved parties.
Bartender
Sharky’s Bar and Grill
Panama City, Florida
04.2005 - 09.2007
- Neatly sliced and pitted fruit for garnishing drinks.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Completed regular bar inventories and daily requisition sheets.
- Greeted frequent visitors by name and explained new promotions.
- Stocked ice bins and coolers as needed throughout shift.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Assisted in setting up the bar for service shift.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
Education
High School Diploma -
Ashworth College
Norcross, GA05-2005
Skills
- Customer engagement
- Complaint handling
- Menu development
- Supply ordering
- Alcohol awareness
- Sanitation standards
- Liquor restocking
- POS system operation
- Bartending expertise
- Drink presentation
Timeline
Bartender Supervisor
BT’s Executive Club
03.2021 - Current
Bartender Supervisor
Landing Strip Night Club
05.2013 - 11.2021
Bartender Shift Manager
Playhouse Nightclub
07.2007 - 04.2013
Bartender
Sharky’s Bar and Grill
04.2005 - 09.2007
High School Diploma -
Ashworth College
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