Christy Cayson

Facilitate drug company copay assistance programs for patients at Outpatient Infusion Services

Submit coded vendor invoices to accounting for payment

Submit employee reimbursements to payroll

Order supplies needed by the departments

• Managed medication inventory, ensuring compliance with safety and regulatory standards.
• Assessed patient medication histories to identify potential drug interactions and contraindications.
• Trained and mentored junior technicians in pharmacy operations and procedures.
• Coordinated with healthcare providers to resolve prescription discrepancies efficiently.
• Implemented process improvements that enhanced medication dispensing accuracy and workflow efficiency.
• Conducted regular audits of controlled substances to maintain adherence to federal regulations.
• Enhanced customer satisfaction by providing accurate and timely medication dispensing services.
• Managed pharmaceutical supplies efficiently, organizing stock areas for easy access while minimizing expired or damaged items through regular audits.
• Maintained patient confidentiality and adhered to HIPAA regulations, ensuring secure handling of sensitive information.
• Trained new pharmacy technicians on operational protocols, fostering a positive work environment that encouraged professional growth.
• Expedited prescription processing times by utilizing advanced software systems for efficient data entry, verification, and insurance billing tasks.
• Reduced wait times at the pick-up window by implementing a streamlined workflow that prioritized urgent prescriptions and maximized technician productivity.
• Contributed to pharmacy revenue growth by actively promoting available services and products, such as medication adherence programs or over-the-counter supplements.
• Delivered exceptional customer service through empathetic listening, proactive problem-solving, and clear communication skills.
• Demonstrated strong attention to detail in reviewing prescriptions for accuracy before dispensing medications to patients.
• Maintained a safe and clean pharmacy environment by adhering to infection control protocols, sanitation guidelines, and regulatory standards for hazardous waste disposal.
• Assisted pharmacists in managing drug inventory levels for optimal availability and reduced waste.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Counted and labeled prescriptions with correct item and quantity.
• Counted, measured, and compounded medications following standard procedures.
• Entered and processed patients' prescriptions into internal system.
• Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.

• Managed multi-line phone system, directing calls to appropriate departments efficiently.
• Scheduled appointments, ensuring smooth patient flow and minimal wait times.
• Maintained accurate patient records using electronic health record (EHR) systems.
• Assisted patients with inquiries, providing exceptional customer service and support.
• Managed patient scheduling and appointment confirmations to optimize clinic workflow.
• Processed patient registration and insurance verification, ensuring accuracy and compliance with policies.
• Coordinated communication between patients and medical staff to enhance service delivery.
• Trained new staff on office procedures and software applications for increased operational effectiveness.
• Checked patient insurance, demographic, and health history to keep information current.
• Helped patients complete necessary medical forms and documentation.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
• Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
• Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
• Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
• Supported positive patient experience by offering assistance with filling out health forms.
• Improved workflow efficiency, organizing back-office supplies and equipment.