Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christy Chapman

Skiatook,Oklahoma

Summary

Experienced Office Manager and administration professional with 23 years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.

Overview

24
24
years of professional experience

Work History

Assistant Bank Manager

Oklahoma Capital Bank
Skiatook, Oklahoma
02.2024 - 07.2024
  • Assisted customers with banking transactions, such as deposits, withdrawals and loan applications.
  • Verified accuracy of customer information and documents to ensure compliance with bank regulations.
  • Monitored daily operations of the branch, including staff management, customer service and security protocols.
  • Resolved customer complaints in a timely manner by providing appropriate solutions or alternatives.
  • Developed strategies for improving operational efficiency within the branch.
  • Performed cash reconciliations on a daily basis to maintain accurate records of all financial transactions.
  • Conducted regular meetings with employees to discuss performance goals and objectives.
  • Provided training to new hires on banking processes and procedures.
  • Analyzed customer data to identify trends in account activity and suggest ways to increase sales opportunities.
  • Maintained communication with other departments regarding changes in policies or procedures.
  • Managed ATM machines at the branch, ensuring they are stocked with sufficient funds.
  • Analyzed financial data from various sources in order to make informed decisions about lending practices.
  • Supervised tellers during peak hours of operation, providing assistance when needed.
  • Delivered associate performance evaluations to determine merit increases and bonus amounts.
  • Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.

Rural Mail Carrier Associate

USPS
Skiatook, Oklahoma
05.2023 - 02.2024
  • Ensured proper delivery of mail and packages to rural customers according to established guidelines.
  • Processed outgoing mail, including sorting, metering, labeling, and packaging.
  • Maintained records of dispatched mails and parcels.
  • Collected payments for postal services rendered and issued receipts as required.
  • Assisted customers with various inquiries related to postal services.
  • Performed basic maintenance tasks such as checking oil levels, tire pressure., on assigned vehicle.
  • Delivered mail in a timely manner while adhering to safety regulations.
  • Prepared reports on the number of items processed daily.
  • Followed up with customers after deliveries were made to verify satisfaction.
  • Assisted other carriers during peak periods or when needed due to absences from work.
  • Resolved customer complaints in a professional manner when necessary.
  • Entered change of address orders into computers to process forwarding address stickers.
  • Collected outgoing mail from homes and businesses to deliver to post office for processing.

Office Manager

J&J Chapman Construction
Skiatook , Oklahoma
09.2022 - 12.2022
  • · I went into the business of J&J Chapman Construction and updated the business from all paper filing to electronically filing .
  • · Set the company up with computers, excel, word, emails for the company and employees, QuickBooks, and DocuSign.
  • · Organized paper files on computer.
  • · Taught the owners of the company how to use each electronic device and how to make it work better and more efficiency for them.
  • Reviewed files and records to obtain information and respond to requests.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.

Executive Administration

Case & Associates
Tulsa, Oklahoma
06.2018 - 09.2022
  • First point of contact
  • Overseen the day to day operations of a Commercial Property Management Company
  • Manage 8 Commercial properties
  • Scheduled appointments and meetings, organized materials and prepared rooms
  • Collected data, input records and protected electronic files
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements
  • Prepared and distributed team-based communications to foster collaboration and enhance team morale
  • Maintained protocol throughout routine work days and special events
  • Planned and executed events for employees and clients and managed logistics and vendor relations
  • Optimized organizational systems for payment collections, AP/AR, deposits, data entry, and record keeping.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships
  • Improved customer satisfaction scores through application of superior conflict resolution and problem- solving skills
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel
  • Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Excel and Word software.

Assistant manager

J Spencer
Tulsa
02.2018 - 06.2018
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Monitored security and handled incidents calmly.
  • Arranged Displays
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.

Real Estate Agent

Coldwell Banker, Sells
Tulsa, Oklahoma
03.2013 - 02.2018
  • Managed Property
  • Communicated with clients to understand property needs and preferences
  • Maintained connections with clients to encourage repeat business and referrals
  • Negotiated, facilitated and managed real estate transactions
  • Developed and maintained relationships with clients through networking, postcards and cold calling
  • Advertised client properties through websites, social media and real estate guides
  • Wrote listings detailing and professionally highlighting property features to increase sales chances
  • Liaised between buyers and sellers to provide positive experiences for both parties
  • Reviewed market research data and changed sales plans accordingly.

Owner/ Bail Bond Agent

All Out Bail Bonds
Tulsa, Oklahoma
01.2001 - 02.2013
  • Release persons that are held in custody and have a set pretrial bailment
  • Conduct phone interviews with the defendant and perhaps family member(s) to determine the defendant's risk of flight
  • Demonstrates patience and compassion for the defendant's family members who are unfamiliar with the system, and provides guidance as needed
  • Maintain contact with the defendant until the court case is completed
  • Gather pertinent information about the defendant and maintain excellent record keeping
  • Employ investigative techniques to locate defendants who skip court
  • Arrest the defendant and return to the custody of the court as needed
  • Worked with Judges, attorneys and law enforcement to make sure defendants were staying compliant with Oklahoma state and federal laws.
  • Negotiate and wrote bail bonds for those arrested but not yet through the court system
  • Provide services to criminal defendants by guaranteeing payment of the defendant's bond to the court.
  • Human resource, Payroll and advertisement.
  • Performed background and credit checks on defendants to assess repaying bail bonds.

Education

Real Estate Agent

Oklahoma Real Estate Academy
Tulsa, OK
03-2013

Bail Bondsman

Oklahoma Bail Bondsman Association
Tulsa, OK
01-2001

High School Diploma -

Tahlequah High School
Tahlequah, OK
05.1994

Skills

  • Administration Expert
  • Project Management Experienced
  • Team Leadership Experienced
  • Interior Designer Experienced
  • Scheduling and Calendar Management
  • Invoicing and Billing
  • Data Entry
  • Project Management
  • Event Coordination
  • Accounts Payable and Receivable
  • Verbal and Written Communication
  • Team Building
  • Budget Management
  • Team Leadership
  • Documentation and Reporting
  • Staff Training

Timeline

Assistant Bank Manager

Oklahoma Capital Bank
02.2024 - 07.2024

Rural Mail Carrier Associate

USPS
05.2023 - 02.2024

Office Manager

J&J Chapman Construction
09.2022 - 12.2022

Executive Administration

Case & Associates
06.2018 - 09.2022

Assistant manager

J Spencer
02.2018 - 06.2018

Real Estate Agent

Coldwell Banker, Sells
03.2013 - 02.2018

Owner/ Bail Bond Agent

All Out Bail Bonds
01.2001 - 02.2013

Real Estate Agent

Oklahoma Real Estate Academy

Bail Bondsman

Oklahoma Bail Bondsman Association

High School Diploma -

Tahlequah High School

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Christy Chapman