Christy Clark
Sparks,NV
Summary
Self-motivated and personable Manager with 15+ years' collective experience in sales, customer service, technical implementation, order implementation and risk mitigation. Proficient in sales management, performance evaluation, and staff supervision. Excel at project management, customer retention, and problem solving.
Detail-oriented Account Specialist focused on resolving issues and maintaining customer loyalty. Strong critical thinking skills with a methodical approach. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
16
16
years of professional experience
Work History
Client Account Specialist
Via Seating
04.2024 - Current
- Provided excellent customer service by following up with clients, discussing products and responding to incoming calls.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Interacted with team members across departments to research and resolve customer issues.
- Verified basic needs are being met, providing navigation assistance for various benefits and available services.
- Conducted case management activities and services with multidisciplinary team.
- Built strong relationships with clients, dealers and Reps for loyal, profitable accounts.
- Contributed to team objectives in fast-paced environment.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Branch Manager
Wells Fargo Bank
02.2021 - Current
- Manage customer relationships by resolving escalated issues, accurately identifying financial needs, and leveraging risk mitigation expertise, resulting in a top performing branch within the company
- Facilitate business growth by evaluating staff performance, developing revenue generation strategies, and effectively allocating resources, leading to branch growth
- Accurately handled complex customer request, bank projects and task by utilizing complex procedures resulting in an accurate completion of the task
- Successfully partnered with internal and external customers to complete projects by communication and collaboration to achieve timely, accurate and complete projects
Digital Accelerator
US Bank
12.2019 - 01.2021
- Leader in Digital Engagement and US Bank app usage in 4 districts with a total of 63 branches resulting in more efficient customer service and satisfied customers
- Strong customer-centric focus by enhancing experience with the use of technology resulting in top Customer Experience surveys
- Built strong relationships with other employees and influential colleagues through collaboration and developed strategies which ended in top results and success
Program Manager/Sales
Wells Fargo Bank
03.2009 - 11.2019
- Collaborate, coach and partnered with retail bank branches, District Managers and Regional President around the execution of the Wells Fargo at Work (WFAW) program which resulted in retail growth and expansion
- Maintained accurate, growing book of business which resulted as top team leader in growth and events
- Planned and coordinated all outreach events and tabling events for Wells Fargo at Work which resulted in superior customer experience
- Implemented individualized customer program through attention to detail, communication and coordination with partners resulting seamless integration and long-lasting customer relationships
- Worked with customers on accurate account set up documents to ensure an accurate account set up, flawless start up resulting in a satisfied customer implementation
Skills
- Customer service
- Implementation
- Project management
- Microsoft Office Suite
- Salesforce
- Zoom
- Billing issue resolution
- Reporting skill
- Account investigations
- CRM software
- Territory growth
- Business development
Timeline
Client Account Specialist
Via Seating
04.2024 - Current
Branch Manager
Wells Fargo Bank
02.2021 - Current
Digital Accelerator
US Bank
12.2019 - 01.2021
Program Manager/Sales
Wells Fargo Bank
03.2009 - 11.2019
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