Christy Clark
Summary
Experienced scheduling professional with a strong focus on patient coordination and administrative efficiency. Successfully manages complex schedules, ensuring seamless communication between medical teams and adapting to evolving needs. Highly regarded for collaborative mindset, reliability, and consistently achieving optimal outcomes in fast-paced healthcare environments. Proficient in medical terminology, electronic health records, and patient care coordination. Comfortable communicating directly with physicians, their staff, patients, and their families, from diverse backgrounds to high-profile celebrities, always prioritizing patient privacy and security. Committed to delivering the best service to internal and external customers.
Overview
10
10
years of professional experience
Work History
Surgery Scheduler
The CORE Institute
09.2020 - Current
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized all necessary documentation for successful completion of medical audits related to surgery scheduling practices.
- Acted as a liaison between patients, insurance carriers, and the surgical team to secure necessary authorizations for timely procedures.
- Coordinated surgical team schedules for seamless procedure planning and execution.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Elevated patient experience by providing empathetic support throughout the entire surgical journey-from initial consultation to post-operative follow-up appointments.
- Developed relationships with referring physicians offices, fostering strong communication channels that benefited both parties in coordinating patient care.
- Coordinated with facilities to set up surgeries for multiple Orthopedic surgeons.
Health Coach
Iora Primary Care
11.2019 - 09.2020
- Guided patient in setting realistic goals, implementing effective action plans, and monitoring progress for long-term success managing their chronic conditions.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Taught patients about medications, procedures, and care plan instructions.
- Measured patient pulse oximetry.
Surgical Authorization Specialist
The Core Institute
04.2016 - 11.2019
- Optimized workflow processes through effective communication between departments regarding authorization needs and statuses.
- Supported clinical staff by providing timely updates on the status of prior authorizations for various services.
- Collaborated with healthcare providers to obtain necessary documentation for prior authorization requests.
- Contributed to team goals by consistently meeting or exceeding individual productivity targets for processing authorization requests.
- Reduced processing times by effectively managing a high volume of authorizations, referrals, and appeals.
- Assisted in training new team members on company policies and procedures for handling authorization requests.
- Maintained compliance with HIPAA regulations, safeguarding sensitive patient information during the authorization process.
- Demonstrated adaptability with changing insurance requirements, maintaining up-to-date knowledge through continuous education efforts.
- Trained staff on current eligibility requirements and policies.
Test Scheduler
The CORE Institute
11.2014 - 04.2016
- Scheduled EMG, EEG, MRI and imaging appointments for the patient within practice management program or at outside facilities based on insurance, patient preference, physician preference, and or location
- Gathered pertinent information from insurance carriers, physician, and patient chart to make certain of appropriate matching to contracted service providers
- Called patients to schedule tests with-in required time as designated by policies and procedures
- Provided ongoing communication with patients regarding pre-certification, authorization, financial counseling, and scheduling process.
- Responded to patient questions and complaints as required resolving problems and maintaining high patient satisfaction levels.
- Communicated clinical instructions needed for appointments/procedures.
- Input required data to include referrals and coded notes.
- Accurately updated patient information in the practice management system and EMR as well as any changes or additions to the schedule. Performed all required documentation of work completed.
- Accurately updated patient information in the practice management system and EMR as well as any changes or additions to the schedule. Performs all required documentation of work completed.
- Initiated authorization for the test within the required time as designated by policies and procedures.
Education
Associate of Science - Health Information Management
Anthem College Online
Phoenix, AZSkills
- Schedule coordination
- HIPAA compliance
- Patient relations
- Calendar management
- Facility coordinating
- Maintaining confidentiality
- Software familiarity
- Data entry proficiency
- EMR updating
- Payment collection
- Scheduling expertise
- Patient scheduling
- Time management
- Appointment scheduling
- Problem-solving
- Documentation review
- Organization and time management
- Collaboration and teamwork
- Clerical support
- Critical thinking
- Administrative support
- Calendar and appointment management
- Customer service
- Patient interviewing
- EHR software
- Data entry
- Medical terminology
- Pre-operative review
Timeline
Surgery Scheduler
The CORE Institute
09.2020 - Current
Health Coach
Iora Primary Care
11.2019 - 09.2020
Surgical Authorization Specialist
The Core Institute
04.2016 - 11.2019
Test Scheduler
The CORE Institute
11.2014 - 04.2016
Associate of Science - Health Information Management
Anthem College Online
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