Christy Cole
Madison Heights,MI
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. High-performing professional with extensive experience in industry. Skilled in testing, sorting and sampling products with working knowledge of safety codes. Reliable and efficient with equipment and software programs. Resourceful professional eager to utilize analytical and problem-solving skills. Proficient in using testing equipment and software programs with keen eye for precision. Smart and committed to furnishing detailed reports.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Production Line Operator
Aerotek (Samsung SDIA)
10.2023 - 04.2024
- Improved production efficiency by implementing standardized operating procedures and closely monitoring performance.
- Reduced machine downtime through regular maintenance checks, prompt troubleshooting, and timely repairs.
- Ensured high-quality output by conducting thorough quality control checks and promptly addressing any issues identified.
- Maintained a safe working environment by adhering to safety protocols, conducting routine inspections, and providing necessary training to fellow operators.
- Boosted team morale and collaboration with open communication, constructive feedback, and fostering a supportive work culture.
- Consistently met or exceeded daily production targets through diligent monitoring of equipment performance and proactive problemsolving.
- Assisted in training new hires on machine operation procedures, ensuring they were well-prepared for their roles as Production Line Operators.
- Contributed to continuous improvement initiatives by participating in process improvement projects aimed at increasing productivity and reducing waste.
- Minimized material waste during production runs through careful monitoring of raw material usage and adherence to established guidelines.
- Enhanced product consistency by regularly calibrating equipment settings according to specific job requirements.
- Supported cross-functional teams in meeting project deadlines through effective collaboration and clear communication of production progress updates.
- Maximized production throughput by efficiently scheduling resources, including manpower allocation and machine assignments based on priority tasks.
- Documented all production-related activities and records, ensuring accurate data for reporting and analysis purposes.
- Helped maintain inventory levels by coordinating with the logistics department to ensure timely replenishment of raw materials and finished goods.
- Collaborated with other production workers to achieve smooth running of production line.
- Followed safety protocols to prevent accidents and injuries to self and colleagues.
- Assisted quality assurance by inspecting items and removing defective parts.
- Communicated with supervisor regarding production line issues and needed repairs for fast resolution.
- Followed instructions to make products in line with customer specifications.
- Trained new employees by demonstrating operation of production line machinery.
- Prioritized tasks to meet personal and team production targets.
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Inspected assembly line to confirm proper operation.
Production Worker
WSI Inc (Witzenmann)
07.2023 - 10.2023
- Improved production efficiency by streamlining assembly line processes and implementing time-saving techniques.
- Reduced waste in the production process by monitoring materials usage and adjusting procedures accordingly.
- Enhanced product quality by conducting regular inspections and identifying areas for improvement.
- Collaborated with team members to optimize workflow, resulting in increased productivity and reduced downtime.
- Maintained a safe working environment by adhering to safety protocols and promptly addressing potential hazards.
- Assisted in training new employees on production processes, ensuring a seamless integration into the team.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and resource optimization.
- Provided support during equipment maintenance, minimizing downtime and ensuring consistent production output.
- Participated in continuous improvement initiatives, implementing best practices to enhance overall efficiency.
- Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
- Managed inventory levels effectively, avoiding shortages and preventing costly delays in production schedules.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Assisted with troubleshooting equipment issues, quickly resolving problems to minimize downtime and maintain production targets.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Assisted with the implementation of lean manufacturing principles, resulting in reduced waste and increased overall efficiency within the production facility.
- Used equipment properly to avoid workplace hazards or injuries.
Inspection Technician
National Industrial Supply
12.2022 - 06.2023
- Kept testing instruments and apparatus in good working conditions.
- Followed quality assurance policies and procedures to verify work of production team.
- Rejected unacceptable items and recommended corrective actions.
- Inspected various units using instruments and proper techniques for reliable results.
- Assessed first articles off production runs, completed related documentation and determined level of conformance with specifications.
- Reviewed production activities and documentation to check conformance to optimal procedures.
- Followed standard operating procedures for inspections and tests.
- Monitored product quality at all stages of production process.
- Examined products for imperfections and defects.
- Operated and maintained testing equipment.
- Sampled products to verify compliance with standards
- Utilized quality control software to track and analyze product data.
- Assisted in developing inspection and testing protocols.
- Provided feedback to production team regarding product quality.
- Updated quality control records and reports.
- Investigated customer complaints to take necessary corrective actions.
- Repaired faults, reassembled products, and completed additional tests.
Wastewater Technician
Depor Industries
08.2022 - 12.2022
- Conducted regular inspections of tanks, valves and other equipment to verify compliance with safety and cleanliness standards.
- Controlled operation of variety of water treatment plant equipment, including pumps, filters and chemical feed systems.
- Operated and adjusted controls on equipment to purify and clarify water, process or dispose of sewage and generate power.
- Optimized water levels in tanks and other systems for best flow and quality.
- Collected water samples to test alkalinity, hardness, and residual levels.
- Disinfected water with chemicals such as ammonia and chlorine in exact concentrations.
- Adhered to EPA and OSHA regulations.
- Monitored and adjusted controls to maintain optimal water quality.
- Oversaw reverse osmosis systems used to treat drinking water.
- Completed laboratory testing to measure pH levels and other water quality parameters.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Operated equipment such as front-end loaders, forklifts, and slakers regularly.
Production Operator
Baron Industries
03.2021 - 05.2022
- Inspected final products to assess compliance with quality standards and established tolerances.
- Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
- Reviewed production specifications to verify accurate weights and measurements prior to mixing ingredients.
- Reviewed job specifications to determine appropriate setups for production runs.
- Operated top-of-the-line equipment while adhering to safety procedures and effectively generated results.
- Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
- Operated 1 and 2 large machinery to carry out production tasks.
- Graded and packaged finished products, transporting items for additional processing, storage or shipment off-site.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Displayed good knowledge of safe operating and emergency procedures development and implementation.
- Demonstrated strong capacity for team building by leading site preparation team to complete mission-critical projects on time or ahead of schedule.
- Set up and adjusted machines for day-to-day operations.
- Supported current production needs by moving items between equipment, conveyors and staging areas.
- Maintained machinery to prevent overloads and avoid malfunctions.
- Prepared machines for daily use by calibrating and performing preventive maintenance.
- Monitored machinery in operation to identify concerns and make corrections or report complex problems.
- Maintained maximum organization and productivity by properly sorting project components on work tables.
- Loaded supplies into machines by hand or by hoist.
- Handled 2 machines and chemicals.
- Inspected final products for defects and flaws using proper QA procedures.
- Documented production information via daily system logs and discussed issues with management.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Demonstrated effective communication skills through positive interactions with site managers, outside contractors, and junior on-site staff.
- Packaged finished 10 products and prepared packages for accurate shipping.
Sales Representative
Once Upon A Child
05.2020 - 03.2021
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Completed customer contracts and warranties as part of administrative aspects of sales.
- Catered product launches specifically and successfully towards clientele to meet business objectives and support customer relations.
- Developed and delivered engaging sales presentations to convey product benefits.
- Identified client needs, built relationships and overcame objections to drive sales.
- Built strong rapport with clients by understanding needs and clearly explaining products.
Shift Manager
McDonald's
09.2019 - 05.2020
- Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
- Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
- Trained and mentored new employees to maximize team performance.
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
- Produced regular Drive Thru Times and Manager reports to evaluate performance, adjust strategies and maintain agile, sustainable operations.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Kept employees operating productively and working on task to meet business and customer needs.
- Boosted team productivity and efficiency by leveraging top-notch Customer and Service abilities.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Trained back-up associates and led crew members in managing operations of storefront.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
- Exercised composure under pressure and in escalated customer service scenarios.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Regularly checked building to confirm maintenance and cleaning met code and regulations.
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
Call Center Agent
Dynamic BDC
04.2019 - 07.2019
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated customers on product and service details and information.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Entered customer interaction details in Microsoft to track requests, document problems and record solutions offered.
- Answered customer questions regarding merchandise and pricing.
- Achieved customer satisfaction rating of 80%.
- Responded to customer requests for products, services and company information.
Server
Steak N Shake
04.2018 - 04.2019
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
- Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
- Prepared beverages and filled food orders for customers.
- Bussed and reset 50 tables per shift, working efficiently to keep dining room and work areas clean.
- Greeted and maintained relationships with regular customers.
- Served needs of more than 100 customers in busy Saturday environment.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Education
MBA - Business Management
University of Phoenix
Tempe, AZ01.2021
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ07.2019
High School Diploma -
Taylor Center High School
Taylor, MI06.1993
Skills
- Lead prospecting
- Merchandising expertise
- Account servicing
- Scheduling understanding
- Policies and Procedures
- Sales
- Sales Closing
- Customer Relations
- Problem solving strength
- Customer service
- Staff Training
- Point-of-sale orders
- Performance improvement
- Interpersonal communication skills
- Systems and software programs
- Strategic Planning
- Strategic planning
- Revenue Generation
- Customer Service and Industrial expertise
- Equipment operation
- Manufacturing
- Physical labor
- Material loading and unloading
- Machinery operation
- Work order review
- Production deadline management
- Material quality inspection
- Equipment monitoring
- Materials management
- Equipment Maintenance
- Logistics
- Production Operations
- Corrective Actions
- Regulatory Requirements
- Team Development
- Compliance Issues
- Random Sampling
- Sample Testing
- Quantity Verification
- Product Tests
- Packaging and Shipping Support
- Manufacturing Enhancement
- Spreadsheet Tracking
- Testing Data Documentation
- Product Classification
- Industrial Bench Scales
- Word Processing
- Equipment Function Testing
- Collect Samples
- Overhead Crane Operation
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Supervised team of 30 staff members.
Certification
- ServSafe
Additional Information
I have been a manager and a team leader on and off for a number of years. I am easy going and a quick learner when it comes to being taught anything new. I do enjoy learning new things and being around new people because there is so much to life than just staying in one place. I want to be able to experience what life has to offer me. I am also good under pressure in getting the job done and making sure that it is done correctly. I am not afraid to ask for help if I do not understand something, this way I know what is going on and know how to do everything the right way instead of doing something wrong that can cost business for the company. I have experience at Microsoft Word, Power Point, and Excel from being in school and I still use it to this day in everyday life.
Timeline
Production Line Operator
Aerotek (Samsung SDIA)
10.2023 - 04.2024
Production Worker
WSI Inc (Witzenmann)
07.2023 - 10.2023
Inspection Technician
National Industrial Supply
12.2022 - 06.2023
Wastewater Technician
Depor Industries
08.2022 - 12.2022
Production Operator
Baron Industries
03.2021 - 05.2022
Sales Representative
Once Upon A Child
05.2020 - 03.2021
Shift Manager
McDonald's
09.2019 - 05.2020
Call Center Agent
Dynamic BDC
04.2019 - 07.2019
Server
Steak N Shake
04.2018 - 04.2019
MBA - Business Management
University of Phoenix
Bachelor of Science - Business Management
University of Phoenix
High School Diploma -
Taylor Center High School