Summary
Overview
Work History
Education
Skills
Languages
Timeline
AdministrativeAssistant
Christy Collado

Christy Collado

Woodside,NY

Summary

Skilled Administrative Assistant with a proven track record at Alts, adept in data entry and customer service. Excelled in maintaining client satisfaction and fostering long-term relationships through effective communication and critical thinking. Demonstrated professionalism in handling customer inquiries and complaints, enhancing loyalty and operational efficiency.

Overview

4
4
years of professional experience

Work History

Administrative Assistant

Alts
08.2023 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, meanwhile providing clients a luxurious experience.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Answered questions and concerns with efficiency.
  • Handled customer complaints with composure.
  • Maintaining the reception area organized and stocked.
  • Scheduling appointments and maintaining daily work schedule.
  • Filed expenses on Notion, Fyle, etc.
  • Successfully maintained client communication to guarantee client satisfaction and Foster long-term relationships
  • Maintaining efficient team communication through Slack.

Customer Service Cashier

Collado Tire Shop
02.2021 - 05.2023
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.

Education

BA Psychology - Psychology

York College CUNY
Jamaica, NY

Skills

  • Customer Service
  • Data Entry
  • Computer Skills
  • Office Administration
  • Microsoft Word
  • Time Management
  • Microsoft Excel
  • File Organization
  • Microsoft Outlook
  • Customer and client relations
  • Computer Proficiency
  • Critical Thinking
  • Scheduling
  • Documentation and Recordkeeping
  • Office Management
  • Professional Communication
  • Database entry
  • Appointment Scheduling
  • Invoice Processing
  • Relationship Building
  • Schedule Management
  • Training and coaching
  • Phone Etiquette
  • Multitasking

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Administrative Assistant

Alts
08.2023 - Current

Customer Service Cashier

Collado Tire Shop
02.2021 - 05.2023

BA Psychology - Psychology

York College CUNY

Similar Profiles

CREATE PROFILE
Christy Collado